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August 2023 by Deann B.
We decided to go with Smith Home Gallery for our locker unit after winning a gift card at a fundraising event. We met with the designer and got so excited for the vision she put together. We put the deposit down in February and were told it should be ready late May to early June. Late May I checked in to see if we had an ETA yet and was told by the designer that they had a meeting next week and she would let me know more. After 6 weeks of not hearing anything I again followed up. She said they were looking at August and would let me know as soon as she knew more. Another 6 weeks went by and I hadn't heard anything, we were now to mid August. I once again checked in. The designer did not answer any of my questions in the email, only said that they were about 2 weeks out. We decided to cancel our project and asked for a refund of our deposit. They agreed to cancel it without any explanation about their poor customer service or an apology. It has now been a week since they supposedly mailed the refund check and we have still not received it. I'm so happy we decided to start with a smaller project instead of our whole kitchen. If you like communication and realistic timelines I would definitely not recommend Smith Home Gallery.
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March 2023 by Karin B.
Job was delayed again, and again, and again with no communication from anyone at Smith. We understand delays happen but this was with zero warning or communication. There were mistakes made by the designer and her measurements that we then had bought things that we could no longer use and couldn't return because she didn't tell us about her mistake until over 6months after she told us to order our appliances. I'm then there were more mistakes that she wouldn't own up to. We ended up deducting the expenses from the things we wasted money on but couldn't return but then they threatened to sue us. I would never, ever recommend this company. We are so upset with how everything was handled.
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February 2022 by April McDanel
Incredible customer service. Our experience with them has been top notch! Definitely recommend.
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October 2019 by Earlene Marie
Seen Smith on the Parade of Homes!!! What a personable couple! Not to mention the BEAUTIFUL work he does. As a former builder, in my opinion, his work was impeccable!
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July 2018 by Jeff Becker
Smith's built 2 of my houses, remodeled another, and did all our business work. I wouldn't consider any other quality than the best. Do yourself a favor, and look at others, then enjoy the quality (finished job) of Smith's. Every one of them were more than pleasing / comforting to deal with. I know many others that I've sent that direction, and I haven't ever heard a single complaint on fit finish and quality!! — THANK YOU for your beautiful work, our complete satisfaction, and your heavy support to our community!!
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June 2018 by Cathy Smith Bormann
Smith Cabinetry is a talented group. They just designed and installed a beautiful cabinet. Experts! From Kayla designing to the electrician who did magic with lighting to the very particular installers. Thank you Smith Cabinetry. Well worth the wait!!!
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April 2018 by Natalie Gansemer
Molly was very helpful in answering some of our questions definitely recommend. They are very polite and helpful.
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December 2017 by Korrine F.
Product is beautiful.... but Gerb over promises on when he will be finished, it took WEEKS OR MONTHS before you actually see the product installed in your house or business. When you get your quote it's a waste of time because the bill you'll get later is three times the amount the quote you got. This isn't only my opinion, I have many many friends who they have used this business and completely agree the same. Take the time to find a honest custom cabinet maker. There are many in the area and it will be well worth your time and frustration. Way to many false promises with Gerb. Take my advice look else where.
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November 2017 by Nicky Scott
Smiths Cabinetry are simply the best !!! They have excellent designers. The quality of their cabinetry is exceptional. They handle the whole remodel/ building process from planning to installation and follow-up. They take charge of the project so nothing is overlooked and the work is completed on schedule and the quality and attention to detail is unparalleled. They are a joy to work with.
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February 2017 by TIM J Bahl
Great folks, great service !!!
