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January 2023 by Amber H.
This store is okay but I think it could be improved tremendously. Animals deserve better then what they get in here. you can not put a fish in a little cup! Nor give a hamster less then an inch of bedding...
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December 2022 by Kara M.
The manager Regina has the worst customer service I have ever experienced. She is incredibly disrespectful and became alarmingly escalated when I asked her what her name was so that I could let someone know about my experience with her. I will NEVER shop here again. I was there to adopt a cat and after speaking with Regina the excitement and joy that my family was feeling about our new fur baby was tainted to say the least. Truly shameful and I'd consider myself to be a pretty patient and understanding person as I work in mental health. Good luck if you decide to shop while she's working. Glad to have a cute cuddly cat at home now, but good god at what cost... I will say the other employees were very kind and apologetic for Regina's behavior so if you're feeling lucky and need pet supplies, roll the dice and see if you make it out of the store feeling warm and fuzzy or cold and traumatized!
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March 2021 by Tess M.
Updated 3/12/21: After purchasing a $20 medication and using it for several days our fish still died. So not only did we waste $40 dollars here, we also now has no fish and the fish we had for 2 years problem free is dead. So thanks PetSmart for your amazing products.
