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January 2020 by Miss Ai
Walking in this store, I was able to realize just how important customer service is. This store didn't have an ounce of it. Only reason for 3 stars : clean, organized, displays. That's it. I was lost trying to figure out what kind of shoe to get and where to look. This associate was helping another lady and kept looking at me as if she wanted to approach of check on me, but she just walked away after she finished with her customer. She continued to pass me through the store and I continued to stay lost. Luckily within twenty minutes or so I was able to locate what I may have needed and got the hell out. She must have been a manager too, because she was up front as I checked out and just proceeded to ignore me and step around me instead of being a big girl and using her words. Shame. i hope the shoes I got work, because I am NOT sure how I'll return to the store to return them.
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December 2019 by Shannon Richardson
Very good selection and awesome prices. I use New Balance for my trail running shoes and they carry exactly what I use.
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November 2019 by ismail USA
It is a nice store, but it has some of the worst workers ( the stocky man ) needs to be fired. He seems to be forced to work at this store.
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November 2019 by Grumpy OleMann
They always seem to have just what I'm looking for and they carry my size. Staff is friendly and the prices are quite reasonable.
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November 2019 by Jeanette Steger
They have lots of different shoes.
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August 2019 by Theresa Weber
I wonder how they afford to staff 10+ people to stand around and not have even keep two registers open. I saw two handicapped people walk all the way across the store to check out. Ridiculous.
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July 2019 by Josh Kerr
Lots of options. Asst manager becca was very helpful
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June 2019 by Brandon Ahler
People continually say they run good deals and have decent prices but if you sign up for their email list, you find out that their deals are less than stellar. I will get emails for "summer sandals starting at $19.99" or something. Click the link and there are 300+ shoes. Good choices, right? Nope. 2 for men, 40 something for kids and over 200 for women. As someone without a female in his life or kids, it's frustrating and misleading to get these promo emails/texts. I have reached out to their corporate customer service but they have no intention of adding men's sandals to these promos and because of this, I will be taking my business elsewhere. For women and children, this seems like a great place to score some deals so kudos on that. As a man, however, you can find better deals elsewhere.
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June 2019 by Julian Franco
Two stars for now. Most time I am really satisfied with the customer service. However this last visit I am not impressed with. I took my parents there to get them some shoes. I asked if my kids could use the restrooms, one of the associate radios the store manager and ask if the store across from them was open, and then proceeded to ask if it was for the kids. Now I understand theft is an issue. However good customer service prevents theft. That being said, as a paying customer restroom privileges should be not be a issue. Your experience here will be determined the associate who assist you. Hopefully they are in good mood.
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March 2019 by K Wood
I've always had a good experience here. There's an entrance right by the parking lot which is really convenient so I don't have to walk through the mall. You can get great shoes on clearance a lot of the time. The staff are friendly and professional. I've never had a problem with returns or exchanges. Large selection for adults. I do wish they had a few more options for dress shoes for little girls but that's just me. The ones I've gotten have been pretty and lasted well.
