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January 2024 by Allen R Adams
Had my part the next day.
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January 2024 by Stanley Samuel
The quickest in and out. I needed brake fluid. 2 ladies working alone (break the ice, and the mold).2010 Dodge GC, I was in and out in less than 3 mins.Hey. My time is valuable and they knew it. Intuition or training? Either way, thank you.
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October 2023 by Nicole Elliot
I needed a clip for my trailer. Just a simple clip. They only had expensive, locking, clips.
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September 2023 by Matty Gantenbein
Close, convenient for downtown, usually well stocked and friendly help.
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August 2023 by chad d
I always do my parts shopping at auto zone, but Oreilly said they would beat the price I was quoted, and they had the part in stock. So I went into the store to pick it up, and they told me it was in town, but not at the jfk store where I had called originally. So I went to the store on locust. When I got to the store on locust, the part they had in stock, wasn’t the correct part that I needed. And they didn’t hve the wiring harness to make it compatible. So I hd them order a part in for me to pick up the next day. I went and picked up the part the next day. I got back home to install the part, only to open it, and find out they ordered the Incorrect part. The only reason they got a second star, is because when they did the return, the money was credited to my card immediately. Which is more a reflection on their system, than it is on the store itself.
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July 2023 by Mr Driftless
Got the parts I needed. Must of been cashier first day.
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July 2023 by none your
Service was terrible!!! The woman or lady boy working did everything but her job to avoid working. I'll never go back, I got great service at auto zone, they went above and beyond!!! Thanks auto zone!!!
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April 2023 by Jay Derenski
Called to see if they had a part in stock, and the guy who answered the phone clearly didn't even check. He just said doesn't look like we have them. Called the other location on JFK, and turned out to be much more helpful. Poor customer service.
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April 2023 by Jim Walston
Bought a refurbished alternator from them for $550. Two months later, the "Check Charge System" came on again. They tested the alternator finding it was an issue with the volt regulator. Ten days later, the new alternator is giving out too. Now I'm trying to navigate their policies to get a refund. Doesn't matter that I have the receipt and have only had the part for less than two weeks.
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March 2023 by James Walston
Bought a refurbished alternator from them for $550. Two months later, the "Check Charge System" came on again. They tested the alternator finding it was an issue with the volt regulator. Ten days later, the new alternator is giving out too. Now I'm trying to navigate their policies to get a refund. Doesn't matter that I have the receipt and have only had the part for less than two weeks.
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January 2023 by Jody Howard
Even tho I had no clue how to put anything on I was immediately helped an that was perfect for me gone in and out in 5 mins!
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August 2022 by Rachel Powell
Have to say O'Reilly, you are very quickly falling down hill! YEARS I have been a die hard O'Reilly Auto Parts fan, as of late, NOT SO MUCH. Had some SERIOUS car issues today after heading back from a work trip, and the facility that changed my oil in Wausau, WI screwed up. They overfilled my Aveo after an oil change and the filter was so tight, it was crushed. Smoke was billowing out from the engine compartment. Spotted the O'Reilly in Dubuque, IA. The 2 young men working tonight there were RUDE UNCARING AND JUST HORRIBLE!! Laughed at us, refused to help at all, wouldn't let me use the restroom or my employee to was his hands and said that the store did not have a code reader. Another customer in the store had one he let us barrow. I am tired of this awful customer service from your employees and as a company, I get a phone call and nothing happens. You have lost a 20+ year faithful customer this time.
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August 2022 by John Lincicum
These guys stayed a few minutes late when my brake rotor actually broke in two pieces so I could get my 83 year old dad's truck fixed.
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August 2022 by Preston
These guys saved me, blew an upper radiator hose while out of state and they had the exact hose in stock and let me use some of their tools to cut the hose down and get the old one off.
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August 2022 by Mark Zimmerman
Sold me oil... Let me use a funnel A+
