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April 2024 by Jon Zee
Went thru drive and the lady was rude and couldn't understand her and didn't even give us a total. Amount. She's what is called bad customer service.
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April 2024 by J. Lewis
I travel a lot and I’ve unfortunately eaten more than my fair share of McDonald’s over the years, and I can confirm this is one of the better ones I’ve been to. In fact when I’m passing through I make sure to stop at this one. The food is always fresh and delicious, I order through the app so they’ve always gotten my order correct. Absolutely no problems at all, I wish all McDonald’s were this good. Great job.
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March 2024 by Madison W
I normally wouldn't care to write a review of a fast food restaurant, but the staff at the Keywest location are incredibly kind and they deserve some recognition. The food is always fresh and made with care, and they always have a smile and something nice to say.
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March 2024 by Randolph Halverson
Fast service and great breakfast
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March 2024 by Tiffany L. Cady
The employees here are horrible! They are more concerned with having their conversations and goofing around than helping customers. I asked for a drink and they gave me the wrong one. I literally told them 4 times before they gave me the right one. This was after sitting at the drive thru for 5 minutes with no acknowledgment. It’s like this every time I’ve gone there. I will drive all the way across town to avoid dealing with that.
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February 2024 by Neil Cyran
Spoke with the nicest middle aged lady. Customer service doesn't exist like it used to. This lady was so nice and helpful.
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February 2024 by Philip Haapakoski
Nice and clean
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February 2024 by Jacob Munson
Went through drive through. While placing my order someone was clearing out another order. I included hotcakes on my order. Couldn’t see that it wasn’t on my order because the screen was still being cleared from something else. Paid at the first window. Got to the second window and received the order minus the hotcakes. When I asked for the hotcakes I got told it wasn’t on the receipt so “not hotcakes”. When I tried to say it was a part of the order the employee pointed at receipt again.
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February 2024 by Doug Powell
Everything was good. Food, service all of it. However, I was the last one in the restaurant. 8:15pm. They locked the doors while I was eating inside the restaurant. 3 cars pulled into the parking lot. Wanting to come inside but couldn't because they locked the doors. One vehicle was a van with at least 10 people. I think they did go through the drive thru. It just seems like restaurant's, McDonald's especially! Likes to close the dinning room before the posted hour. They seemed to be more concerned about getting the dining room cleaned than taking care of the customers. You have posted hours? Honor them! People are getting tired of this! Not everyone likes to eat in their car!
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January 2024 by Cinnamon Bun
Don’t bother ordering from here. I ordered here and they not only charged me for my order and then forgot items but when I called to request a refund they declined my call TWICE. In person is even worse. You’re ignored blatantly. They will make eye contact with you and still walk right past you. Only order from here if you don’t care about your order or don’t care about throwing money away.
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December 2023 by Ted Bondy
If you like McDonald’s it’s great but there’s also a Taco Bell next to it and a Dairy Queen on other side of the
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December 2023 by veronica
A terrible experience fries were cold and waited in line for ten minutes I asked the order taker for my total and she ignored me !
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December 2023 by Jim Myhlhousen
Went through drive through. Pretty standard.
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December 2023 by Juan Carlos Santana
I am a trucker just driving by new rout and this McDonald's was friendly didn't have time to eat inside but they were very quick
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December 2023 by Mindy Schreiber
If I could put a half star I would, I am about 5 months pregnant and got served undercooked raw chicken. This is supposed to be a fast food chain but clearly that point has been missed when I’ve sat in drive through barley busy and had to wait nearly 15 minutes for just two drinks. By far the worst McDonald’s in Dubuque!
