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February 2024 by Julie Rutz
I bought some 1 carat diamond stud earrings and the sales associate said that they may go on sale in a couple weeks so I could possibly get more money off the price. She took my number and said she’d call me. I never heard from her but did go back during that sale period because the posts on my earrings were bent. I was appalled when she told me that she noticed they were bent when I first purchased them, however, she never mentioned it to me at all. She went on to say that she was going to call me because a new pair had just come in and she put them in the case. I’m not saying she’s a liar, but when you aren’t upfront about the defects from the beginning and say you’ll call when the sale starts and I don’t get a call but go in 6 days after said call was to take place to exchange or return the defected earrings, it doesn’t sit well with me. I will be looking to take my business where the customer is more important then the commission the sales associate is getting for the sale. Did I mention when I was looking I wasn’t even sure I wanted to spend that amount, and she said “I want to make a sale today.” My gut instinct was to wait and I wish I would’ve listened.
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February 2024 by Ashton Pederson
David was extremely helpful and was really kind and approachable when i was trying to get everything just right. He’s awesome! Highly recommend Kays.
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February 2024 by Craig Lange
Manager is awesome. He will find exactly what you are looking for. Make sure to ask for Kyle!
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January 2024 by Steven Vickerman
Awesome ? and great staff to help you
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December 2023 by Elisha Colwell
Mike is absolutely amazing to work with. I first came into this store after getting my engagement ring from Jared and having multiple issues of diamonds falling out. Mike and the rest of the staff were absolutely amazing in getting my ring fixed and I've never had any other problems with it. Mike was amazing during my wedding planning when my mom and I came in to get jewelry for the wedding party. I will never shop anywhere else thanks to the service I received from Mike, the manager Kyle and all the rest of the staff.
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December 2023 by Edna Lindsay
Mike helped us out tremendously.He is absolutely the best on what he doesHe definitely knows what he is doing. Also has excellent customer skills.
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December 2023 by Megan Schmit
Went to Kay’s to pick up ring and Bracelet and Michelle was super helpful. We had two accounts and she helped get them on one account to make it easier for searching.
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December 2023 by Gina Zeller
Kay Jewelers has always been my go to place for jewelry, they are always friendly and helpful. Today I went there with my mother who needed a new battery for her watch and realizing she needed a little extra help the gentleman (I believe his name was Dave) went way above to help us out. Thank you!
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October 2023 by Toni Krantz
Casey had my husband's watch battery changed and time set in a matter of minutes. Tiffany was absolutely amazing assisting with checking the price on a gorgeous saphire ring that I've had my eye on. She then added it to my wish list (didn't even know that was a thing). When checking me out, she offered to clean my husband's watch and throw in a cleaning cloth to take home. She also offered a lifetime of battery changes for $24.99.
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October 2023 by melissa dietz
I went to Kay Jewelers to get my necklace fix. Tiffany helped me she was very kind, and attentive. A real people personShe gave very good customer service. Highly recommended.
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October 2023 by Casey Mack
Service was amazing. Mike, Dave, and Michelle were super helpful and kind. Will definitely be coming back!
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October 2023 by Cailee Connolly
Everyone on the staff is very friendly and helpful. Will continue to shop here for all my jewelry.
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September 2023 by Kati McFadden
Mike and Michelle were so very helpful in repairing my jewelry, my warranties, and have wonderful customer service.
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August 2023 by Mitchell Vaughn
I had a watch I needed to get resized, Kay Jewelers made it a quick in and out process with friendly and helpful staff.
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May 2023 by Sarah Wexler
Mike and Michelle were absolutely amazing helping me pick out my wedding band. I went in with an expectation and now I can't wait for my wedding day. As the saying goes every Kiss begins with Kay!! I only get my rings here because those two make it easy.
