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March 2024 by Richard Gunter
Very rude and refuse to give me a ride after turning in a rental car. Calling me a cab that cost $50 to go 6 miles..
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February 2024 by UTC7513 UTR7513
Okay. will rent here again. thanks.
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September 2023 by Lori Olmstead
We reserved our car online and denied the insurance as our personal insurance covers everything but then we get there to get the car the rep tells us we have to get their insurance because they no longer accept personal insurance. He said without their insurance they wouldnt give us the car so we had to sign for their insrance. We found out that was untrue so we complained when we returned the car and asked for a refund on the insurance but they said since we signed they couldn't give us a refund. So we were charged over $400 just for insurance on a car we only drove to and from airport. We did email them and never heard back from the manager either. We will never use hertz again.
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May 2023 by Richer Richest
Wouldn't answer the phones, been calling all morning about my reservation, finally get here no one is here. Finally showed up and got me in and, no apology for lateness though. I'll raise from 1 star though, wait wasn't too long, overall service still not good though.
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May 2023 by Timothy Stauffer
After I dropped the car off after hours I wanted call the next day to confirm that everything was fine. For the life of me I wasn't able to talk to a real human on the phone. Just the robot. 1 star for service. I want to talk to a human and not spend 20 minutes attempting to do so.
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May 2023 by Sara Stevens (r_u_squiding_me)
The gentlemen working there were professional and provide a quick and efficient service! Highly recommend this Hertz!
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December 2022 by Simon Herrera
Charged me $850 for damages they had.
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October 2022 by Cade Lenz
small section of cars prices could be better
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July 2022 by Sadekie Gordon
They’ll save cars for corporate company screw you little man
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June 2022 by Mercides Moody
I'm not saying this location sucks or that the service representative was horrible. He was actually a friendly guy.But the company itself seems shady. (Unless it was that guy who is. Honestly idk anymore).We rented a car and returned it same location. For some reason they tried to charge my card more money when we weren't even there to approve it or anything. No explanations for that as well. Then I was refunded the part of the extra 200 they required. They charged me for our car. Everything seemed smooth until they charged me a second time for our car. One was under Hertz. One was under Hertz rent a car. No reason why either. No one can explain it to me. My bank can't do anything until they fix it. Then hertz won't do anything either. I'll never be renting from them again.
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June 2022 by Gabby Laban
If I could give a -5 review I would , this company is beyond crooked and stole near $1,000 of property from my rental vehicle upon return and were nothing but rude and disrespectful about it . I have tried to be as calm about it as possible and their employees think that it is funny and that they can joke about it . I’m very disappointed and would not recommend renting from this company at all .
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January 2022 by John Wirchnianski
Wow!!! Tried to save some money and it cost me more.Can't get a real person when I call. Hertz wants to charge 5% if you talk to real person. 5% of what exactly? Hertz website did not work. Will dispute $50 cancellation fee. Technically, I have not been to this exact location. Collision Drive??? Red Flag. However, makes sense as a collision center. Canceled and filing complaint with BBB as per Hertz Car Rental, website and poor customer service. Go Enterprise!!!
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November 2021 by Jay Haun
This place is unbelievable with a confirmed reservation booked for noon , I arrive to be told "someone is going to be mad" they don't have a car for me but that I can put my name on a list and they would call me if something came up then I of course call customer service for them to snub me as well!!! . NEVER IN LIFE WILL I DEAL WITH THIS COMPANY AGAIN ! And I recommend anyone else thinking of doing buisiness hear save yourself some time and worry and go to Budget or hell anywhere but here
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September 2021 by Blue C.
The vehicle that I rented was disgusting on the inside and management would not do anything to remedy the issue. Customer service is horrible and there are a ton of hidden fees to watch for. I recommend Enterprise over this place!
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September 2021 by Dr. Erica J.
The vehicle that I rented was disgusting on the inside and management would not do anything to remedy the issue. Customer service is horrible and there are a ton of hidden fees to watch for. I recommend Enterprise over this place!