Harbor Freight is a store known for offering a wide selection of tools and accessories at affordable prices. Customers appreciate the good deals and the variety of products available. Many reviews highlight friendly and helpful staff, especially praising employees who go above and beyond to assist, such as one manager who personally helped resolve an order issue and provided a discount as a gesture of good customer service. Customers also mention positive experiences with employees who are kind, helpful, and eager to assist with their needs. The store's atmosphere and service quality can vary by location, with some stores like the Dubuque branch being particularly praised for their helpful staff and better customer experience compared to other locations. However, some concerns are raised about specific staff members' conduct, such as issues with masks and professionalism, which can impact the shopping experience. Overall, Harbor Freight is seen as a good place to buy tools with friendly staff and fair prices, though experiences can differ depending on the store and staff.
