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August 2024 by Barbara Brown
Does NOT have a phone number to call for assistance or to verify local last pick up time. Phone goes to unmanned FEDEX black hole.
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June 2024 by keith weber
Ignorant delivery drivers ..I leave note please place to side of porch so package is blocked from view literally one step to the right but nope just dropped it on front door walked away ...
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May 2024 by Howard Humbert
Fast service
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April 2024 by Michele Bleymeyer
The staff at the customer counter was excellent, expedient, professional, knowledgeable, friendly and personable. Highly recommend. It's top-shelf service every time
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March 2024 by Harsh Anchan
In person customer service was great! But I was out of town and needed to talk to someone locally and have no way of talking to anyone but an AI which has no idea what I want. Most robot customer service reps at least connect you to a real person after a little while but this one would not budge. I get it’s a cost saving measure and you have a high call volume but you should post your local ship center phone number somewhere on your website or at least make it possible to talk to a real person at some point. If it’s this hard to get in touch with FedEx I’ll want to avoid this service in the future.
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February 2024 by R D
Can't even print out a shipping label. A company I work with sent me shipping labels in my email and it's not possible to print them at a Fed ex facility. Real helpful
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February 2024 by Ryan Doles
Can't even print out a shipping label. A company I work with sent me shipping labels in my email and it's not possible to print them at a Fed ex facility. Real helpful
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February 2024 by Karen Hansel
Drivers don't want to deliver packages, constantly putting in not delivered at 6pm-7pm even though they are supposed to deliver until 8pm. FedEx Dubuque, IA is a joke.
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December 2023 by PlatinumVoice PR
I had a few issues but it seems to be rectified.
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August 2023 by Jeanne Noonan
Staff was wonderful. Very knowledgeable.
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June 2023 by Landrew Hallstrom
Terrible customer service. Won't even print a Fedex label from email. They did it for me once before so I came in expecting it, I still have their email saved in my phone. I live 45mins from the Fedex ship center and pleaded with the callous blonde lady at the counter. She just didn't want to. And of course by the time I drove across town to let the happy customer service agents at Staples print it for free for me the office was closed. I hope management revisits this policy and this staff member.
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May 2023 by The Crow's Nest
The put things in a box, then take that box to a place. They do this well.
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March 2023 by Randy Lincicum
Once again FedEx of Dabuque Iowa doesn't come through!! Why do they charge for FedEx out of Dabuque when everything is delayed at least a day from that building?? This building definitely knows how to disappoint customers with the slow delivery! Now I have a unhappy customer looks like I'll be using usps at least I expect them to be slow! Thanks for failing once again at a simple task!!
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March 2023 by Mike Kleiner
Drop off packages here weekly, fast friendly service every time…
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March 2023 by Keymaster
Fedex should be shut down Nation wide, it's service across the country is abysmal and utterly terrible. Packages way over due, promises not kept, a service line that doesn't give service, damaged Packages time and time again. This company has failed me 80% of the time versus competition that hasn't failed me a fraction of that percentage. Do not ship thru fedex or buy from anyone who uses this service, if you want to call it that. Failure of epic proportions.
