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February 2024 by Silas P.
Horrible customer service. Reached out to Kallie Kleitsch in the insurance department after being recommended to Dupaco. Very nice on the phone, said she would get me a quote over 1/2 a dozen times. Says she will get it done tomorrow, but then doesn't even reply. She is apparently having problems with Progresive but only communicates this when I ask. She clearly doesn't want my business which is to bad because I wanted a local agent to work with. If I was her manager I'd audit her email logs, review her lack of follow up and fire her. But maybe Dupaco all around doesn't need more insurance clients. Waste of time and energy.
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December 2023 by diane eberly
Great customer service!!
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September 2023 by Nicole Merfeld
Always friendly staff and fast service
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July 2022 by Emily Anne
Open late. Was able to deposit a check after work while running errands
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February 2021 by Jen Baumhover
Always friendly and helpful.
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August 2020 by Joey Demarr
worst bank I've dealt with. got behind on my car payments due to Covid. been paying every week on it ( which is hard because I have other bills) in order to get up. but they still want to repossess my vehicle. they won't help .
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July 2020 by Johnathon Sanchez
Everything. There customer service is great.
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April 2020 by Jason Stout
Worst experience I’ve had with any business. They took no accountability for any of their employees giving me false information on AT LEAST 4 phone calls I made in. They tacked a $1700 insurance policy on my loan that I was assured on all of those phone calls was not needed and not going to be applied. They refuse to reimburse the amount even though I was paying another provider for coverage the entire time. This bank is a joke, nobody has any answers and I regret walking in the front door. Stay away at all costs!!! I have a second car loan I am moving to Hills today and will be closing my account ASAP. Just an awful experience all around.
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December 2018 by Alpha Trion41
Even open on Sunday, which is great for me since I work out of town and Sunday is my only chance to get my banking done.
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May 2018 by alan viertel
Great customer service and speedy service.
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December 2017 by Doug Christensen
Always friendly
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November 2017 by Brent Phillips
Very convenient location with a friendly, helpful staff. A+
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October 2017 by Sarah Sieglaff
Exceptional service from people who care!
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October 2017 by Jonathan Sizemore
Works hard to help with everything and makes things easier
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July 2017 by Keith Hoftender
Great service
