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March 2024 by jordan cortez
Just rode off the lot with an expedition for 5800. Thank you so much!
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February 2024 by Diane Gray
I tried renting a UHaul trailer from this location last weekend to move my daughter. I was greeted by a kind young girl who was kind and helpful but not trained to assist customers with hookups. She had to make multiple calls to the owner asking basic questions like “what ball size was needed”. She asked the owner to come and hook me up but he refused. He was in Dubuque and not going to drive there. I said “Surely he has a backup person to assist if he can’t be here, not everyone knows how to hook up a trailer.”. The answer was “No”. Keep in mind that you have to sign a contract of liability agreeing to basically hand over your first born if anything happens to this trailer (slight exaggeration but you get my point). The trailer hitch was sitting in the dirt (no jack) in a crowded rock/dirt lot. At first the girl said I would have to jimmy rig my way in there with my truck to hook up. I said “No, something has to be moved.” She agreed and moved a large hauling van to make room for me to back. After we finally got the trailer set on the proper ball, the clamp hooks on the trailer were too narrow to attach to the stabilizers on my truck. Keep in mind that we had been at this process for nearly an hour at this point. She was frustrated and so was I. We needed an adapter clamp (or something) but she didn’t have any ideas. I had already been to Theisens once to get a new ball and I was not going back. I asked for a refund (which she was more than happy to give at this point). I thanked the young girl for her attempts to help me and assured her that I knew none of this was her fault. I called UHaul and rented from Springville where I was greeted with a professional young man who made sure we were hooked up correctly and safely on our way. The owner at Duck Duck needs to get out of the UHaul business if they can’t properly run it. This is big heavy expensive equipment. What if this young inexperienced girl was hurt trying to help? Take care of your business, your employees and your customers. Duck Duck failed at all three.
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February 2024 by Rachel Butts
Thanks guys!
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December 2023 by Tiffany Lippstock
Curtis and Zach are amazing they found a Van for my family at Amazing prices. Thank you guys.. I will recommend any one looking for a vehicle to check out Duck Duck Drive ?
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November 2023 by Ryan Spear
Always a great experience! They take the time out of their day to focus on what your needs are. Very upfront and honest! You can’t find that anywhere! Keep up the good work guys!
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October 2023 by Reva Goerdt
Zach was a great salesman! Efficient and trustworthy! Had me in and out with a great car under 1 hour. Really appreciate the good customer service they have!
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August 2023 by Steph Haupert
Zach was great about working with my budget and getting me a reliable car. Joey helped me with all the maintenance on it I consider coming here!
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July 2023 by Adam B
I was a giant pain in the rear of a customer. Mitch and the rest of the crew were patient. Answered all my questions and helped me do nearly the entire process from 3hrs away. The car was in great shape and drove home with zero issues. I'd definitely recommend them to anyone. ?
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May 2023 by Allaina Bennett
I had no idea what I wanted for a vehicle and Curtis found me the perfect on and got me into that vehicle within a week. An absolute boss with boss music taste. Highly recommend.
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May 2023 by chelsey huseman
Just bought a a new vehicle from here, they are great worked well with me and found me the best I could get. Seems to me they go above and beyond to make a deal happen. Very straight forward
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April 2023 by Amber Schmitt
Best experience getting a vehicle, amazing help with all my questions and explained everything so I understood. Definitely recommend to whoever needs a vehicle!
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April 2023 by Andrew Churchill
Anybody that’s in the market for a vehicle needs to stop in here. If Curtis doesn’t have something that fits you he will find it!
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April 2023 by zach russell
Friendly and honest service and sales team!
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April 2023 by kendra Houston
Very kind, and promt to help you with your needs!
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March 2023 by Owen Meyer
Went into the car buying process hopeful and excited only to have it drag on and on with many headaches… That is until I found Curtis, he found the right car and had me on the road in less than a week! Did not feel pressured into any decisions but guided by a knowledgable expert to make a decision I was proud of / could afford.
