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December 2023 by Angie Seifert
I wish I could give Zero Stars. On Nov. 7th I went in to purchase a new stove & dishwasher. I was told the stove I wanted would have to be ordered & would take a week or 2. That's great I said. 2 weeks came & went so I called Dubuque Appliance. I got their answering machine & I left a message. 2 days later I get a call back & said it would be in 3 days. 3 days came & went & I heard nothing so I called again & left another message because they don't answer their phone. I was told my stove was on backorder & I could come in to pick out one that's in stock. So I did but they couldn't deliver it for a week. I said that's fine. The day it's supposed to be delivered which is now Dec. 15th. I get a call at 8:30am & was told it won't be delivered today because 3 guy's are sick & It would take another week to get here. So at this point I feel like I'm getting the runaround so I cancelled everything & went somewhere else. In 2 day's it will be here. Never again Dubuque Appliance! In response to the owner - Nothing was ever agreed upon. When Dubuque Appliance called on Friday (the day of my delivery) I was told that maybe my stove & dishwasher would be delivered on Monday. I said if my new dishwasher & stove are not delivered first thing on Monday to cancel my order & be refunded Plus that I expected my delivery charge to be waived. Then the person on the phone went silent & the person on the phone says maybe I can do that. Dubuque Appliance never agreed anything. I do not like giving a bad review considering I purchased my very first appliances from Dubuque Appliance 20 year's ago. I understand that people get sick. I don't understand the lack of communication & not returning phone calls! It's the principle of the situation.
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November 2023 by Marsha Horwitz
At the shop the staff was helpful and attentive, and a good selection of clothes washers and dryers was available. Very timely delivery to my home. Delivery/installation staff arrives on time and did a great job installing my new appliances.
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August 2023 by pat hayes
Friendly place top notch equipment sold there. Just got a washer dryer set.
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June 2023 by Luke Alcott
The staff was very helpful! They took great care of me to help find my new appliances that will fit my budget. They were very informed and didn’t try to upsell me anything I didn’t need. The crew that came to install was very professional and careful to not ding my house or appliances. Make sure to ask for Jeff!Yo, listen up, let me tell you about JeffHe's the big strong appliance man, always on deckWhen it comes to selling appliances, he's like El ChapoBreaking records and making sales, he never failsHe can lift refrigerators, stoves and dishwashers with easeCustomers come to him from all over for his expertiseGot a question? Jeff has the answer in his headHe knows models, features, and prices, nothing left unsaidFrom Samsung to LG, Whirlpool to GEHe knows them all, trust me, no need to fleeIf you need a fridge or a washer or a dryerJeff's the man to see if you want a happy buyerHe's got the confidence, the knowledge, the styleCustomers that meet Jeff, they stay forever awhileAnd when he makes a sale, it's done like a bossEl Chapo ain't got nothing on Jeff, no need to tossSo if you need new appliances, go with JeffThe man who always comes through, no stress, no press.
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June 2023 by Nolan Murphy
Punctual and very pleasant to work with. Recommend to anyone looking for new, or used appliances.
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May 2023 by Brian
We bought a new dishwasher from Dubuque Appliance and had an issue with the installation. We called and talked to Dalton and he completely took care of the issue. They were great to work and stood behind everything. Thank you Dubuque Appliance.
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April 2023 by Deanna Bauers
We would highly recommend Dubuque Appliance! Our experience began with Trent, who guided us to the washer that would best meet our needs, without any pressure; instead with kind, patience! Meeting Dolton with friendly conversation as we made our purchase. Finally two professional and respectful technicians, Luke and Derek, that removed, then installed our new washer. Superb service team!
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March 2023 by P Knut
Awesome place to buy an appliance!!! Not the hugest selection but good brands at all levels of pricing. What makes them stand out is their customer service and their efforts to help you get what you need (not what they want you to buy). Also the best delivery and old appliance take away rate in town!
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February 2023 by Julie Busch
We have been purchasing appliances from Dubuque Appliance for over 20 years, and we cannot say enough about their service and prices! In the past year between our dish washer, my nieces kitchen and church fridge, we have been a part of discussions on 7 different purchases and all were made from Dubuque Appliance at our encouragement. It’s rare to have service on your purchases followed up so timely too if an issue ever arises. This company values and understands the gravity that follow up is equally as important as selling the customer the items. Get to their new store if you are in the market - their location is great, and we grabbed some Bundt cake to celebrate our new dishwasher purchase! Ha! Thanks Dubuque Appliance for having traditional, old school values when it comes to making significant purchases! The guys who installed our recent dishwasher were just outstanding!!!!!!
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December 2022 by Cindy Rambeaux
Very helpful.
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October 2022 by Diane Birkel
The nicest delivery guys I have ever had! Went above and beyond. Thanks guys!!!
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October 2022 by ryan conn
Great staff! This is definitely the go to spot for Appliances in Dubuque!
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October 2022 by steve ohea
Very happy with Dubuque Appliance and would strongly recommend them to anyone looking for appliances. We had a refrigerator on order, but shipping was delayed, Dalton recommended another option and we decided to go with that. Prior to the scheduled delivery date, our refrigerator broke down, when contacting Dalton, he arranged that we could have our delivery that same day. The installers were very helpful and answered all our questions. That kind of service is still alive and well at Dubuque Appliance
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October 2022 by Victoria Grizzoffi
I purchased a refrigerator and have had nothing but problems with the icemaker. They replaced it once, put back the original one because it worked better than the replacement. .. I gave up on it but now the whole thing keeps falling off. They had to come out to fix the door handles as well that became loose. Now I've been trying to get ahold of them to fix my icemaker. No response...... I will never purchase from them again. They don't deserve even one star.
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October 2022 by Tony Lake
Highly recommend. Got new kitchen appliances delivered and installed by these guys. Very professional and did a great job.