-
October 2023 by Addison Lucchi
They opened late, and the employee knew very little about his job. We reserved car seats and paid for them, but then they did not have them when we arrived. They also did not have the car we had booked available. I would not rent from here again.
-
August 2023 by T W
It an easy place to go rent a car, as it's usually not too busy. Free airport parking. Limited staff on hand so must be patient at times.
-
August 2023 by Kathleen Wersinger
We had a reservation for noon, and when we called to see if it was ready a little after noon, they said they didn't have any cars.They also don't accept the pre-registration, so no point in doing that.And if the driver's name is different than the person paying for the car, they will not rent to you.Also be aware you will have to give them your SSN and run a credit check. None of that info was provided during registration.We went there 15 min before they closed wince they kept telling us the car wasn't ready. Finally got one by 3:30 (after they closed). Many other people were also still waiting for their cars.
-
December 2022 by Michelle Podolsky
The guy at the counter treated me with professionalism and respect. I will be coming back as I travel often!!
-
December 2022 by Michael
The Gentleman at the counter was extremely helpful and accommodating. Thank you
-
December 2022 by Emily Wilson
Great customer service! Was able to get me in a rental last minute and wonderful to work with. I will definitely be using them to rent vehicles again.
-
December 2022 by Adam Hobach
Super friendly and helpful. My daughter and I were in a bad position during our motorcycle trip to Dubuque, IA. The gentleman at the counter was super kind and responsive to our situation. He saved our trip and we will always remember him. Even with a broken motorcycle we were still able to have a great trip. This place is highly recommended. Good to know there are still kind people that still care. Thank you.
-
December 2022 by Joey Sizemore
The guy that was supposed to be working was not even there then when I called the number he was very rude and you can't get ahold of corporate I called him back he said I will get there when I get there
-
December 2021 by Suzanne Stroud
The rental process was easy and Enel took great care of us. The car was perfect for our trip. I will use them again.
-
December 2021 by Anna Wright
Terrible. He made us wait 20+ min while on the phone w an employee. We were the only ones there in line. He did not put the client first.
-
December 2021 by Suzann Dahlstrom
The Budget agent at Dubuque Airport was extraordinary in his professionalism and customer service. This type of customer service is rare in today's world. I can express profusely, gratitude! Thank you.
-
December 2021 by Justin Meester
Great service, friendly staff
-
December 2021 by Andrea Calkins
Guy was super rude! Not only to me but the guy behind me & the lady after him. . Wouldn't give me my rental & said he wouldn't refund my nearly $1000! 0 out of 5 stars! Would definitely NOT recommend.
-
December 2021 by Kim Bishop
Do not rent from them repeat stay away.I would give them no stars if it was an option. We prepaid for a vehicle an hour before we were to leave town and pick up the vehicle they called and said they didn’t have it or anything else.
-
December 2021 by Bobby
They take care of you like royalty there,best deals around. I would highly recommend them to everyone! Will definitely be back!