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July 2024 by louis fulton
I had a difficult experience with the weekend employee. Products and services are overpriced anyway. I won't consider these stores anymore in the the future.
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June 2024 by Dan McCullough
Gabe was there by himself today and I brought him an overly-corroded battery that was still on my car. He apologized that it may take awhile, so I appreciate the heads up, but this guy had to help about 12 other customers in between getting my battery out, getting the area looking good as new, and installing the new one. And then my car would not start, and Gabe immediately made me pop the hood to figure out the issue. He just tapped some dust out of my air filter, and it started right up. Thank you, Gabe, you're a pro! Corporate needs to give you a raise.
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April 2024 by Justin Bush
Worst place to buy a battery in Dubuque. Bought a battery a few weeks ago and had to warranty it out once already. The 2nd battery is doing the same thing the first battery did. Took my motorcycle to a shop and they even tested everything and said it was due to the battery. Store doesn’t have another battery on hand to replace it again. Tried to get a refund but it’s now a few days past the 2 week deadline to return the battery. Would never recommend this place to anyone for a battery!
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April 2024 by Carol Loney
My husband went in to Batteries Plus to get 2 batteries put in our car remote. When he left he looked at the receipt and noticed he was charged $47!!! These batteries sell for $2.99 ea. at HyVee. He went back in and asked to have the batteries removed and wanted a refund, because $47 was too much for 2 Sml batteries. The guy told him that the sale was final and there was nothing he could do about it. He said that half that charge was for a lifetime guarantee on the batteries. My husband did not sign anything to the effect that he wanted a warenty on batteries. We don’t even plan to keep this car. The guy was very rude saying he would call the cops and have him removed from the store if he didn’t leave. My husband is a very calm mild mannered man, has never raised his voice to anyone. He just left. We have patronized this store many times, but never again. Who treats people like that!?! When he left the house I asked him to just pick up a few batteries and we would put them in ourselves. He said no that he wanted to give them our business. Well “NEVER” again!!!
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April 2024 by Lacey Foley
Today the employee at this establishment was the most ignorant human. My father who is 76 yrs old and a Veteran was screamed at, kicked out, and was threatened with the police if he didn't leave. He was only trying to return a battery with his receipt, which he was over charged in the first place and was refused service. With this many bad reviews, this place should be shut down. 1 star is too many for this place! Don't shop here!!!
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January 2024 by Kathy Hutton
Always good customer service.
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October 2023 by Matt Brooks
As far as the employees go the service was great, very friendly and professional, and my phone was repaired pretty quickly same day.I took my phone in for a screen repair.I was charged $180 after tax. I noticed on the invoice it said "un branded" screen and asked. The replacement is a generic non branded screen as they are not an authorized repair place for genuine parts. (red flag 1)I feel like with a generic screen it should be WAY cheaper firstly.I was told the screen had all the same specs it just wasn't an original manufacturer part.After getting the phone back I noticed the screen, which should be flush and even with the body of the phone was ever so slightly not flush, and after just 10 to 15 minutes of normal use (YouTube, Facebook, etc.) it got HOT. like REALL HOT. (red flag 2) I called and got voicemail, left a message asking if there were issues with new screens getting hot, left my phone number and did not get a call back.With the screen no longer flush with the edges of the phone I thought it would be more likely on a drop to hit the screen rather than the metal bezel of the body. (red flag 3) over the course of the next week the phone continued over heating and I also had reduced battery life so the screen was drawing more power than it should compared to an original genuine screen. (red flag 4) and after just a couple of weeks, literally the first time I dropped the phone, and not a bad drop from far off the ground, it cracked and spider webbed, as I figured it would.Will never bring a device back here for repair, as I paid $180 and now instead of doing it again I am just getting a new phone next paycheck and have to deal with a brand new screen shattered for a couple weeks. For reference I had my phone for almost 3 years and dropped it plenty of times before it broke, leading to this repair. GET GENUINE REPAIRS.
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September 2023 by OJ
Ever going to buy from them again talk to the manager, and he basically refused to make it right. Said the price was an old price.I went to the Dubuque location to pick up a stream light that they had the price tag for $43.99 in the store and charge me $51 I was extremely disappointed and then on top of that they didn’t even give me a receipt. The purchase was made today Monday the 28th 2023.I hope the manager reaches out to me to fix this and make it right. I believe if your price tag in the store, should be honored at the time of purchase.
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February 2023 by William Hinton
Unfortunately have had 2 bad experiences with this location, once in 2020 where they declined my online order due to not being available at the time of ordering and gave no option to wait for it to be in stock, no harm done and semi-understandable.Second time was in January 2023, ordered online for a store pickup on January 9th and waited several days without a confirmation that the order was ready for pickup. Followed up on January 11th and they stated that they had to have someone pick up the battery from another store and could have arrived that day or would take another week or two. After not hearing back, I finally reached out to the store on February 6th with no update and cancelled my order.Would give 1 star, but the employees were easy to work with each time and I think that should be stated.
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December 2022 by Sue Wiese
Didn't buy anything, but have some different stuff in there.
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December 2022 by Randi Rusk
I feel bad sharing such a negative review but I am at a loss. At this point I believe others just need to be aware as I chose this location based on their positive reviews. I am frustrated and mad at myself for not questioning their communication and buissness practices earlier. In the Spring I brought in 3 iPhones and an iPad to be repaired. It took months to get just one phone repaired. Then again months later I was given back one of my phone's that was not repairable and a different customer's iPad. They are unable to locate the phone we had communicated was the priority, and I have been given conflicting stories on what has or could have happened to that phone. During this entire time there has been little to no communication. It is an unfortuate long and disappointing experience which I detailed on their facebook page due to the space limiations on Google reviews. I hope this either helps them change their process or prevents others from being treated similar.
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November 2022 by Tracy M.
The tip of my charger came off in the charging port so I called Batteries + in DBQ. They told me to bring it in and they would look at it. That if they could remove it they would, but if not, they would have to send it in. I took it in this morning and went back after work, and not only did they get it out, but they wouldn't take payment from me for doing it! They were so nice and helpful and I highly recommend this store!
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November 2022 by Jimmy McGowan
I was not there. Well, I work for a cleaning service. I was in the area cleaning.
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August 2022 by Christine Quintana
1st time visit. Very nice. Switched out a watch battery for me and set the date and time too. Witnessed great customer service for others too. They carried out purchases for two customers while I was there.
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August 2022 by Ruth Tietjen
Nice place ,friendly people and helpful but very expensive not sure I would shop there again found my purchase at a different location for sixty dollars cheeper.
