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December 2023 by Cody Shipley
Had this for over 6 years for a business and we are unable to contact customer service to solve a tech issue. When calling another number we found out that it is a third party selling service that handles all their new business sells and has no access to service. If we don't figure out how to get a hold of service today, we will need to find a new company to handle this. The worst service i've seen, even worse than mediacom. At least they answer.
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April 2023 by Precision Insulation and Coatings
Windstream updated the lines underground in our neighborhood. They make the point to run the lines under ground and then leave a large round obnoxious post above ground in the front yards right next to the driveways. Anyone backing a trailer into a single stall driveway or using a snow plow in that driveway has a very good chance of hitting and smashing the post. Ours was already hit the first day, and I don’t see people caring about hitting them a second time. They used a very unprofessional way of finishing a job. These posts should have been a flush mount box even with the grass. What a terrible solution by a company with horrible service… furthermore they throw grass seed on top of dirt and call that restoring your yard back to the condition they found it. Restoring the yard means putting sod back in place, grass for grass and not seed that blows away. Nobody that I know in our neighborhood uses windstream because their service sucks…
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October 2022 by Melissa Burkett
If you have the option to go with a different internet provider, do it. Wind stream is the worse provider out there. We pay for the best package they have and we still have terrible connection. The internet was once down for an entire week before they bothered to do anything about it. They raised their prices without informing us first, we just had to find out on the next statement. They gave us some ridiculous excuse about why our router could only be put on our porch and now the rest of our house has no signal, especially upstairs. It barely works on the porch either. Absolutely the worst.
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July 2022 by Bradley Barz
This is gonna be lengthy, I first had Windstream for like 8 months or so. It was GREAT no issues and fast internet. Due to financial hardships I had to cancel service. About 6 or 7 months later decided to go with them again. It took a month to get the tech out. I had internet for maybe 5 hours, then my signal kept dropping every 5 to 10 minutes, as someone who plays games this is not acceptable. Even streaming that's not a good service. Called them and took another month for a tech to come out. STILL didn't fix the problem, so they sent me a new router and said call to set up an appointment AGAIN. So by this point it's been almost 3 months no internet. The first month they charged me but I had to dispute it. They accredited my account with 75$ but EVEN THOUGH THEY KNEW I HAD NO INTERNET THEY STILL CHARGED ME FOR THE OTHER MONTHS. THIS COMPANY WILL LITERALLY STEAL FROM YOU
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July 2022 by Nathan Nobiling
Windstream service and products are unmatched. They are growing in the midwest and will soon offer Fiber in more areas. This is a company to key an eye on and see if they offer service in your area. Products and service I rate this 5 stars.
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July 2022 by Aaron Burtnett
I called, in late June, to have my services discontented on July 31. Stressed July 31st. They shut it off on July 1st. Call to have them correct their mistake, and am told that there is nothing they can do and I need to pay connection fees/new account to open up a new account even though it was their fault. I do not recommend this company.
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May 2022 by Katharine Haverland
I have been a customer less than a month, I rarely get internet and the last three times I've called customer support they have hung up on me.
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May 2022 by Erik Dempsey
Would give negative stars if possible. 1.2 mbps download speed and .5mbps upload speed when they are promoting 200mbps. Will be switching to another provider asap as I can’t WFH….there should be an investigation because I think they are committing fraud. And btw if you aren’t able to change modem interface password that’s a red flag bc every modem has their basic starter password. Basic security can’t even be had with this company let alone internet that doesn’t operate like 2G. It’s faster for me to hotspot with my iPhone than to use eth cord hooked to modem/router.
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April 2022 by Kittyie Cat
I’m not even getting service from them and they blocked my driveway. There was literally parking in front of my home. I had to park in front and carry my groceries across my yard and into my house. Granted it’s not a long walk but personally I consider it rude. I will never get service from them.
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March 2022 by Nate Bradbury
Great internet service, much improved over prior years. Fiber to the home is best internet service you can get with Windstream! Also, much more reliable than other companies.
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March 2022 by Kevin Taylor
Worst internet company to ever exist. Been on hold about an outage for 30+ min. I wish that I could get a different internet service than this sorry excuse of one, but due to this poor excuse of a company is already in this town no other REAL internet company is capable of building into this town. I will NEVER recommend this company to anyone as I have NEVER had a good experience with this one. Will be disconnecting services due to the poor quality of internet and customer service (or lack there of). I recommend finding somewhere else to spend money on internet instead of wasting it on this waste of a so called “Company”.
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February 2022 by Nancy Kelly
Very poor customer service. Had a technician come to my home yesterday and he said he had to troubleshoot at the central office but would call me back. He never did. Got an automated call that my incident was resolved and to reboot my router. Did that and the issue was not resolved. Had to escalate again but now they also hosed up our home phone. I also called two managers who told me they would call me or their escalation department and never received those calls either.
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November 2021 by Thomas Kruchten
just hope your internet never goes out. it takes minimum week to fix it. and beyond that it is overpriced. if i had any other options i would have changed years ago. stay away if you can
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November 2021 by Kyle Gracey
Set up Service and then was passed to some guy in Florida that said I will have slow internet so I should buy a tv bundle and an alarm system, when I said no thank you he just hung up. Weird Customer Service.
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October 2021 by Aaron Bohn
Quite possibly the worst customer service possible. Our internet is so slow we are unable to run multiple devices and way below the level we pay for. Avoid if at all possible
