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September 2024 by Clint Wilcox
Another incredible experience with Willis Automotive as always. The team at Willis always provides exquisite service to their guests. Quinn, my sales representative attended to my every need and made sure my wife and I were beyond satisfied with our entire experience. Thank you for such a pleasant experience.
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August 2024 by Dhruv Mishra
Their service representative never calls you back. Even if you get they won't. I relied on them to call me but they never did to confirm the appointment.
Even my car service representative assured me that they'll call back during service. Nor did they call me and even didn't pick up my call.
Hopefully they will improve.
They never called me back. Even I tried for 2 days after you replied here and your staff never picks up the call. ONLY IN CASE IF WE WANT TO BUY THE NEW CAR YOUR STAFF SPAMS LIKE CRAZY. After waiting for 15 - 20 minutes. Somebody dropped my call. I hope you'll improve on services.
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August 2024 by Bradley Kurtz
I am very impressed by the service I received at Willis Volvo! I brought my '93 940 Turbo as my A/C compressor started making a terrible noise as my dad and I drove across country from Colorado to D.C. Des Moines being our overnight stop, we brought my 940 by first thing in the morning (without an appointment) and Arvin and Jimmy were able to get my car in almost immediately. Arvin, our service advisor, was very attentive to our urgent nature and had us back on the road within a couple hours. Jimmy, the master tech working on my car, personally met me in the lobby to speak with me about my car and the issue he found. He was exceedingly kind and his knowledge of older Volvos was nothing short of impressive. He was able to diagnose my issue very quickly. I could not have had a better experience and recommend this dealership to everyone.
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August 2024 by Ryan Langel
Great people to work with! Easy to get a hold of and they thoroughly answered any questions I had.
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August 2024 by Alvin DaTerrible
So horribly disappointed with the communication provided by Willis Volvo. We had our 2016 XC90 in because there seemed to be excessive rattling noise from the engine. First visit was on May 21st and it was finally resolved July 29th - 10 weeks. The first visit, Willis had our car for a week. Ended up getting a tie-rod end replaced and an alignment and a diagnosis that would require a part that was unavailable locally. They ordered it from Sweden - should take four weeks.
There are certain difficulties when buying an non-Japanese car that you expect - difficulty in finding repair shops that will service your vehicle, unavailability of parts, lack of knowledge, etc. So, whenever getting repairs on it, you allow for a little more time. However what you do not expect is a total communication blackout from the service center. I sent countless texts, left multiple voice mails, and got zero response. I even sent one text back asking "is this thing was working?"... to which I got a reply that said "yes"... nothing more.
Suffice it to say, I left a couple of messages asking if the part had arrived yet and finally got a call saying that it was in and to bring in the car on the July16th (six weeks later)which we did. We picked up the car on July 29th. Again, to be transparent, we were camping and wouldn't have picked up the car until we returned on the 25th anyway - however we were available for calls or anything and heard nothing at all. When we returned on the 25th, I texted and left messages only to get a call on the 26th to say it wouldn't be done until the 29th. Horrible communication!
Once we got our vehicle back I sent a detailed note to Willis explaining that given their lack of communication, I would find it very difficult to use their service department again - even though we have two Infinitis and one Volvo. We'll find other resources.
Lastly, after the first visit, the car was washed and vacuumed and relieved of a couple of leadership coins that my son had in the cup holders that his coach had given him. When asked about them, the service representative said he saw them when the car came in and did what he could to find what happened... even checked the vacuums - but couldn't recover them... Lesson learned - make sure that if you don't want to lose it, don't leave it in the vehicle.
I received a call from the General Manager apologizing about the poor communication and the ridiculously long service time. Based on other customer surveys, he was aware that they had serious issues when it came to transparency and communication from the service department. He said that it was a priority to fix and for their sake, I hope it is... because as it stands, that model is unsustainable and for Willis's sake, is going to cost them their name.
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August 2024 by Sheri Yoder
Love their service!!!
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July 2024 by Kyle Miller
Great experience! I would highly recommend this dealership.
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July 2024 by Kim Thomas
It was such an easy process to buy my SUV from Willis Auto. I appreciated a low pressure sales consultant who helped me purchase the car quickly. The team provided a guided tour of the features of the car and helped us set up personal features. Thank you for the seamless experience! Thanks so much, Todd, and team!
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July 2024 by kevin krause
It was good.
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July 2024 by M
Yes I drive 2 hours to work with the service department here, I've tried a couple different Volvo dealerships & the only one I want to work with is this location!
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May 2024 by Larry Nelson
Staff is very friendly, helpful, accommodating and knowledgeable. it was a great experience.
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May 2024 by Debbie Hornbuckle
Excellent and friendly service. Loved working with Nancy, she made the experience easy. Everyone was great, Tony, Bill, Chad were helpful upon pick up!!
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May 2024 by Matt Minahan
Friendly, responsive, and the process was as smooth, quick, and enjoyable as the car buying process can possibly be.
When we are ready for our next auto these folks will be the first stop on the list.
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April 2024 by DONALD STOECKEL
Outstanding job Conner! Called Conner on Tuesday for a water leak in my Volvo not related to Willis at all. Told me the price so I dropped off Wednesday and picked up Thursday. Price was less than I was told. Exceeded my expectations from start to finish. Thanks to you and your crew. I will be back! Thanks
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March 2024 by Darrell Gierstorf
After taking our Volvo XC70 to an Independent reliable service shop, which was unable to diagnose the electronic issue, I took the car to Willis. They were able to resolve the issue plus taking care of a couple of other issues. We worked with Brian and he was professional and fair. I will skip the Independent service groups in the future and go straight to Willis.
