Willis Lexus is dedicated to providing exceptional guest service alongside high-quality vehicles. The team is committed to creating the Willis Experience, treating each customer with the same care as a guest in their own home. Customers appreciate the courteous and helpful staff across various departments, making the car-buying experience easy and simple. The option to buy vehicles 100% online adds convenience, while test drives can be scheduled at the customer's location. Reviewers commend the knowledgeable sales team, with specific praise for Stephen and Kerry Graham, who effectively explained vehicle options and features. The Service Department is also noted for its pleasant atmosphere and efficiency, with clean facilities and friendly technicians. Customers report smooth experiences during routine services, such as the 35k service on their RX350, with quick turnaround times. Overall, Willis Lexus is recognized for its professionalism, friendliness, and commitment to going the extra mile to assist customers.
