-
November 2023 by Katie K.
Honestly, absolutely ridiculous. Called AAA and they dispatched west side auto pros. I was assigned to a technician Lance Miller. Wait time was reasonable and loading my car went fine. Then I (female 21) had to fight with the tech (elderly man) to get him to tow my car to my preferred shop. This was met with condemnation, him saying that the shop I wanted wasn't good/ didn't have time for me. (Even though I already had made an appointment with the shop in question). The tech tried to strong arm me into taking my vehicle to his company's shop and wouldn't accept my answer until I got my father on the phone. Even after my father said the exact same thing I said, the tech was still agitated and became very rude to me. I had to defend where I wanted the vehicle taken multiple times. It was an incredibly stressful experience and not what I expect in terms of customer service.
-
November 2023 by Christine
Contracts with AAA to provide no roadside service. Had to call a real company to get roadside service. Sadly I can’t rate less than 1 star, but if I could I would. I would never go here for anything ever again and I would advise the same for anyone else. They will find a way to rob you.
-
November 2023 by Christine F.
They had my car in for a week. Ordered me a rental, advised me they would inform me when I needed to have the car back, then I was charged for the rental
-
November 2023 by Jon Pedersen
Westside Auto Pros was super easy to work with. When driving, my car would just slow to a crawl. They quickly diagnosed the issue and fixed it (when the dealer's service department couldn't find anything). Their relationship with Enterprise made the whole process really convenient. I definitely recommend them!Service: Engine repair
-
November 2023 by Thomas HOLLAND
I love the service at Westside Auto Pros. The service advisors Luke and Chris are great! The mechanics in the shop do outstanding work. There is no other shop I would trust to work on my truck.
-
October 2023 by Jackie Procknow
Westside Auto managed to get our vehicle in even tho they were booked because we needed to leave for vacation. They do awesome work & keep in touch thru the process. Try them - you'll like them!Services: Air & cabin filter replacement
-
October 2023 by Brian Pierschbacher
They were able to get my car in quickly and diagnose the issue within a couple of hours. The check in and pickup easy and representatives were friendly.Service: Electrical repair
-
September 2023 by Ken
Had a tire to come complete off the rim of the van, going 35 south I tell you we were so blessed to have westside auto pro to help us they were professional, friendly, and just all around good people I would highly recommend their service and to the the young lady that towed us thank you as well I will forever remember your kindnessService: Auto body & trim repair
-
July 2023 by Barbara Gray
Westside Auto Pros always does a great job working on our vehicles, from oil changes to replacing the struts. So happy to partner with an honest, reliable shop with great mechanics, service techs and people at the counter, Thanks for keeping our vehicles in such great shape!Services: Air & cabin filter replacement
-
June 2023 by Bryan Pearson
I brought in all of my old records on the car. They gave me a lot of recommendations for future service without asking me about its history. When I got home, their recommendations were different than the manufacturer. The 90,000 mile service was good and at a decent price.Services: General repairs & maintenance
-
June 2023 by bryce monson
Being new in town, I was referred to Westside Auto Pros when I was looking for a quality, local shop that could work on my car. I was not disappointed. I feel they did a terrific job with my car. Everyone from the shuttle drivers to Chris, Luke and the gal at the counter whose name I can't recall(sorry) were awesome to work with. There were no surprises. After diagnosis, I was presented with a comprehensive list of items, color coded by level of importance with estimates for each service clearly listed and NOTHING was done without my permission. After the repairs, everything is operating as intended/expected. Everything is warranted and I trust that they will stand by their work. The interior surfaces were dusted off and the glass was cleaned. I feel the price paid was fair. Not cheap, not expensive, fair. I'm an old farm kid and was taught an old saying; "good work ain't cheap and cheap work ain't good". I've scheduled additional services with them and will continue to bring my car to Westside Auto Pros for a great job at a fair price. If you're looking for a professional, quality shop, give them a call.Service: Auto maintenance
-
June 2023 by Christian Woods
Jessica was excellent and saved our stranded family on the side of I-80. She was there and loaded within 30 minutes of calling AAA. Very professional,Highly recommended.
-
June 2023 by Christa Hirayama
One of their employees hit my parked car and my boyfriend had to chase the guy down cause he didnt even stop my vehicle is totaled and I have not at all been paid for it I have been stranded with no way to work and will probably not even have my job much longer I only had this vehicle a week so it hadn't been transferred yet cause my appointment hadn't even came up yet so there for it hadn't been insured yet I struggle to even survive and this is having a very negative impact in my life!
-
May 2023 by Courtney Stauffer
I was traveling by myself and my car broke down. I got it towed to West Side and from the start they were very accommodating, communicative with what and why they were doing something and the cost. I worked with Chris and he called every time there was an update. He explained everything so well and made sure I understood before they went any further with repairs. They were also very kind and helpful through the whole process. They provided me with a pick up service since I no longer had a car and was from out of town and they provided a rental car for the remainder of the days my car was at their shop at no cost to me. They made a very stressful situation much more manageable by going above and beyond what they had to do. I couldn’t recommend them enough from their customer service to their actual car work; they are great!Services: Auto engine diagnostic
-
May 2023 by Marjorie Roth
My car didn’t start so I called AAA and Westside Auto promptly came to jump start my car battery. Jacob did a good job! I then drove over to Westside Auto to see if my battery needed to be put on a charger. Luke and others at Westside Auto were friendly, professional and great to work with there. I am impressed with how they handled the battery replacement situation. I highly recommend Westside Auto!Service: Battery
