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August 2024 by Randy Cowden
My car was towed there dead, they informed me that the battery was bad and needed replaced, the alternator was bad and needed replaced, and to replace the alternator, they would have to drain the AC fluid and remove the hose and then refill the AC at a cost if 2600.00, plus I had to pay 164.00 for them to tell me that. I had it towed to a different repair shop who replaced the alternator WITHOUT draining the AC fluid and removing the hoses...PLUS the battery was great, it just needed charged and all that only cost me 1080.00. !!! These guys are crooks who pray on people who don't know anything about cars and just pat it...DONT GO THERE!!!
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August 2024 by Amber Degeneffe
There within 30 minutes! So fast and helpful
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August 2024 by Alicia N
David helped unlock my vehicle with Triple AAA- he was efficient and kind! Appreciate the help on a weekend night.
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August 2024 by Shaina Evans
Awful experience. I called AAA and they sent Kevin who who could not get his drill to work or my tire off. He looked and acted very agitated the entire time. Didn't even say hi...just told me he didn't like the street my car was parked on and to move it....with my flat tire. Then after about 30 minutes of struggling between his drill and the tire he said he can't change it. When I asked for another person to look at it I was told someone else would and after waiting almost an hour I checked in and was told they refused because Kevin said I had a scraped lugnut. I would never recommend this place.
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August 2024 by David Wood
CARLY is a Rock Star. All the drivers I've met, from Westside are great. But Carly takes good attitude, and get this done, and on to the next one. To another level. Hire more CARLYS.
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July 2024 by Jeremy Peterson
We blew a your on 65 on a Sunday and Westside sent out a truck. Carly was awesome. Super nice and dependable. I recommend Westside for anything you need help with.
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July 2024 by Jason Whited
Mike was great m. He got there fast and was accommodating. He was professional and courteous. He answered my questions and thanked me for allowing him to help.
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July 2024 by Van Hup
Michael came out had good customer service I’m had we called Westside auto pros
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June 2024 by Makayla Grossman
We’ve had nothing but great experiences with Westside autos. They have been quick to help with whatever roadside assistance we’ve had to call in. The customer service is accurate with their calls and stay true to the timeframe they give you. Our experience with Isaiah was very enjoyable. He was informative about other services to he could offer to help our situation and was flex able with us last minute change of towing.
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June 2024 by Jennifer Nelson (HaRrYnJeN sHeRmAn)
I am so grateful to the man who came and moved my 2008 dodge charger from my old apartment to my new one! It was so hot and I had some special requests, he was fantastic. Mentioned he hadn't been at it very long. I don't know what he makes but he deserves more!
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June 2024 by Carolyn Johnson
Clean lobby. Great service. Friendly staff. Quick responses. Everything I look for in the auto shop to work on my car! Would 100% recommend to anyone looking for a good honest shop@
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June 2024 by Tyler Osby
Westside Auto Pros nearly totaled my Ariel Atom while taking it on a joyride.
Yes, really. The shop manager (Joe) took my car out on multiple joyrides (according to a nearby business owner) while the owner (Ron) was on vacation.
One of the joyrides came to an unexpected end, resulting in $30,000 in damage when Joe failed to keep control of the car after doing doughnuts just one block away from the shop (we still have photos of the tire marks from the culdesac right down the road and an audio interview with a local business owner who witnessed everything happen).
Originally, I had decided to take my car to Westside because I've known Ron for several years and had always respected the way he ran his business. That is until this almost unbelievable story unfolded.
I was excited to have sold my car and wanted to have it in tip-top shape when delivering it to the new owner. I decided to take it to Westside Auto Pros to have them do two things: (1) Change the oil and (2) look at a small electrical issue that was keeping the car from starting from time to time.
The good news is they fixed it.
The bad news is after they fixed it, they felt it was necessary to take the car for a drive (remember, the car just wouldn't start... it wasn't a problem related to driving the car).
The incident happened on a Friday. I received a call the following Monday when Ron was back in town.
The only good news in this story is that they were insured.
The bad part about insurance is they aren't always the easiest to work with on settling claims. Ron and his team quickly bowed out of the situation and said "the insurance company will take care of everything". I then spent the next 6 months dealing with the insurance company to get the car repaired (it had to be shipped to Virginia because that was the only qualified place to actually look over the car and determine what work needed to be done) and then try to collect money for the negative impact in value of the car after the accident (about $20,000).
I won't go into the details on the insurance negotiation -- but let's just say it likely involved 80 hours of my time and Ron and his staff were quick to wash their hands of the situation.
A few interesting points:
1) Nobody ever admitted fault to what actually happened. Even though there was evidence of what had happened.
2) I've spoken with several people who once worked at the shop and other acquaintances of people who currently work there. Nobody was surprised. Nobody.
3) Joe still manages the entire business. After the owner (Ron) knew about the joyride and accident. From a liability standpoint alone, I don't know how this is possible.
4) When the shop released my (basically totaled) car to the car transport company, they called me to pay for the balance of the bill for the work that was performed before they joyrode and wrecked the car. [You can't make this stuff up.]
5) Ron used having the car in the shop as a marketing opportunity on their Facebook page. Without my permission.
6) I never really got the impression they were sorry because they never really admitted to what actually happened. Which is really mind blowing.
Bottom Line: There are plenty of places that this sort of thing happens. I just expected more from Ron and his staff. As a result of how this was handled (both while the car was in their care, and especially the lack of professionalism and accountability afterward), I have lost the respect I once had and I can only imagine there are several other joyrides that have happened that didn't have the same result.
I'm just glad nobody was hurt.
Take your car to their shop at your own
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June 2024 by Dale Genta
They were very prompt. They gave a time and they kept it. The tow driver was very knowledgeable and friendly. We broke down 45 miles out of Clive and plan to have the work done on the car at this shop . I’m confident we’ll be writing another good review. Stay tuned
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June 2024 by Linda Lewis
Excellent work
Very sweet staff
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June 2024 by Hunter Fellows
Good service at fair prices. We have had great experiences. Where I take all of our cars from Porsches and Mercedes to Chevys and Fords.
