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August 2023 by Len
Because of time zone differences, I called this branch for information on my account. The automated system is horrible, but that's nationwide.This branch was very professional, understanding, caring and extremely knowledgeable. My problem that had been going on for almost a week was explained and handled promptly.Thank you so much for this. (I live in the mountains of Colorado).
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February 2023 by Kenneth Barry
i always have a great experience here honestly surprised they don't have a higher rating! i looked at some of the low reviews not sure about some but this is definitely a real location. Also never used drive through here but compared to other lines ive seen at other banks the ones here are considerably shorter if a line at all. What i personally like about this bank is they are glad to help you with anything. Also they know their products/services or know someone that does in the branch. definitely customer friendly and they provide good value with the services they offer.
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December 2021 by Jill Stever
The SLOWEST drive thru ever. Plan on at least 30 minutes of your life to be lost sitting even when there is only 1 car there. Seems like social hours for the tellers as they are just chatting away as you wait, and wait
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August 2021 by Isabel Woodhouse
Paola Fisher went above and beyond to help me- my rent was due the same day I opened my first US Bank account and she helped me through all of the technical difficulties for over an hour. Fantastic customer service! She was so friendly and willing to help me out!
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September 2019 by Josh E.
A good branch downtown. They recently relocated here and serve the public well.
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September 2019 by Erick Millan
Great branch!! Stopped in to cash a check and they were really friendly and helped with what I needed, great customer service.
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June 2019 by A Somebody
This location does not exist.
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January 2018 by Tanya Suarez
Slowest Branch. No sense of urgency
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October 2017 by Zachary Brooks
As a recruiter for the Iowa National Guard, I am constantly needing to secure young men and women their very first checking account in order to enlist into the Armed Forces. US Bank offers a FREE Platinum account for any current or past military members, which is such a fantastic gesture and means of supporting veterans. David Tigges, the Branch Manager, is an incredibly friendly and professional individual. He always takes care of the future soldiers when they're in need of an account. I could not recommend this bank or location enough.
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July 2016 by Suzan H.
Drive thru pit stop and there was a guy walking through in front of me. Funny. Easy to use machine. Easy in and out from the streets but watch for pedestrians as you are near the bus stops.
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January 2015 by Andrea B.
VERY Bank-y and corporate-y. Not very personal even after banking w/ them for over 10 years. Terrible customer service. Most people I have talked to agree whole-heartedly. I would choose another bank. There are lots. Not this one.
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September 2014 by Sami V.
My favorite US Bank in DSM. Friendly tellers, great mortgage dept, beautiful building and right in the middle of downtown. They have a token operated parking lot with 20-ish spaces so it's free to park when you're there and overflow parking in the ramp that can be free when authorized by a teller. Never have I ever found a dud of an employee here. A+ bank!
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July 2014 by Patrick T.
Always great service at this branch of US Bank! Tip: if you park in the Parking lot remember to get a tolken from inside so you can get your car out! But you can park for free! Window and drive up atm and tellers! Good Spot in Downtown Des Moines as well!
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August 2011 by A Google User
I love all the us banks except this one. Terrible customer service She literally threw the balance at me. Didn't say anything after that. Didn't even offer me a token to get out the parking lot.... She is a blond lady with glasses
