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December 2023 by Alex Currie
They were wonderful at helping me find my package that the UPS Store on EP True Pkwy failed to do. Don’t pay for that location as an Access Point cuz the owner will just send it back to UPS customer center. Anyways the two ladies that helped me tonight were wonderful and made a potentially really bad situation turn for the better!
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December 2023 by Zach Huntley
A PSA to anyone trying to return an Amazon package here: they will not take it. Others have mentioned on here as well, but they will simply provide a list of other UPS stores in the metro that you can take your Amazon return to. I should've read more reviews to see if they did but assumed, its UPS, they'll take the UPS return. Not the case though. Hopefully this saves you a trip! (Ankeny on Delaware will take them)
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December 2023 by No Thanks
Got medication delivered and missed them so I got a note. I tried to look it up online and said it couldn’t be found. Called and finally got a rep who told me of this place. Drove all the way out there to find out they’re closed for like two and a half hours in the middle of the day because, no one would try to pick up their much-needed medicine on their lunch break.
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December 2023 by Omer Barekzai
This. Store located in Ankeny is the worse. I would never do business with them if n the future. They should named scam store.
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October 2023 by Kyra Kennedy
Was told to go to another location. Went to Ankeny, Ankeny says they sent People elsewhere cause they don't wanna do their job.
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October 2023 by Lizeth C.
The workers cannot give a solution twice, they have lost my package and they have marked it as delivered and I have not received anything when I want to ask for help to find out where they left my package, they are rude and say that it has already been delivered and that they can't do anything They are rude and ruincompetents, they themselves have to steal the packages.
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October 2023 by Jordan Stenger
4 stars because another sector of our local UPS was misinformed and left me hanging. But at this location, the UPS representative Kenya took great care of me and went out of her way to make sure I had my package ASAP. 5 stars to Kenya but overall UPS needs to straighten out their will call practices so customers aren’t wasting time or led to believe when and where their packages can be picked up.
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July 2023 by Joe Meyers
The driver I had in Beaverdale Iowa delivered to the wrong address to our neighbors and it was an expensive piece of item and they did not show any thoroughness in making sure they get to the right address cuz it wasn't cheap and luckily I have an honest neighbor that brought over otherwise I might not have seen the package and I got a big run around when I called in to complain about it and I don't think the guy even listen to what I was saying he just said he'll make sure it gets to the same address, and did 3 different times. three times after I was telling him how sloppy was.
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June 2023 by Sky Anderson
"Customer center" that can't accept packages. They don't have a printer but they do have a printed list of other stores you can go to.
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June 2023 by Iley Hawley
They won’t do Amazon returns anymore. Plus, they have terrible hours.
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May 2023 by Holly Smidt
Terrible. Sat waiting for my package that I NEEDED and they didn’t even ring doorbell. I missed it yesterday and they left a note. I signed it and put it back. They still did not leave the package. I was 8 ft from my front door waiting only to find another damn note. And when you call you cannot speak to anyone. Very frustrating. Unlike FedEx.
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April 2023 by Richard Schmitt
Never had a bad experience here. Employees are always friendly and seem to really care about customers. I hate the UPS customer phone experience but not the employees fault.
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March 2023 by Michel Rohner
Absurd that they placed my package (so they say) on the wrong truck and marked it as I was not at the address when clearly I was at my business all day. I set it up to pick up at this center at 7pm yet they couldn't find my package. I am told that I would receive it the next day yet I noticed the update saying that it wasn't deliverable because the address is wrong- IT'S NOT WRONG! My patience is long gone- there is someone not doing their job and it's affecting my business.
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February 2023 by Amalia Vivica
I'd say bad customer service, but you'd have to have someone answer the phone anywhere in the company for that. Don't expect help, even if you call the customer service line.Nobody cares.Hope you can get your package resent
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February 2023 by Jessica Smith
What an absolute nightmare! I had a package that they held for over a week after an address issue had been fixed. Then I spent countless hours chasing down the package to get it delivered. Clearly no one there reads notes in their system and I had 3 calls in one day, after being told to be home between certain hours for delivery on that specific day. Let me tell you what, I’ll just request with the sender to never use UPS again as their business is a s*** show. Very disappointed!
