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December 2023 by Patrick Harmeyer
Good place to rent a U-Haul.. I would say the storage units are pricey compared to other places in town... Mark, the manager, is a great guy! Has real compassion for people and understands that circumstances happen.
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November 2023 by Dawn Jarnat
My Ubox was supposed to be brought from Himboldt to Des Moines and it was left in Ames. Over 800.00, I should not had to deal with this
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November 2023 by Shirah Whitfield
Explained what would be a good fit for my relocation. Explained their process and what I needed to do for efficient move.
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November 2023 by Amanda Jones
Before it was uhaul, Cube smart had an app that allowed us to be able to cobtrol the Garge Doors via an App.We were able to open either 2 main garage doors 1 or 2 or both via a single botton on are app once we registered and signed in.100% Awesome , smart, convient, i absolutely loved it, 1 qwedidint have to get out of the cars and stand out and type in our codes then wait for the doir to slowly open, burrr no thanks, bring back are garge door opened on our apps uhal.Cube smart had it right on.
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November 2023 by Eric Dowerah
Experience was good in the store, but the hitch they put on did not have a washer and we lost the trailer on the road, thankfully at a low speed. Attempted to contact the store and no one answers. Make sure to not have them install your ball hitch.
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November 2023 by Where's the flagman Missing
Here I am , a lifellong resident in the Metro Des Moines area and my storage and rental experience was the most God awful mis-treatment.Price hike on 10 ft rental truck that my elderly lady friend had to to pay $150 extra for upon checking back in with itTwice they red locked the storage locker when rent was " FULLY Paid for...They restricted access first time with a red lock, removedit .it's perfectly fine for them to give me only 5 mins while yelling at me , reating ne as dirt , and disrespectfully , wasn't on the street homeless yet they treat me as a transient after the truck I moved in with broke down in their parking lotDon''t ever believe the biggest lie of it all access code for 24 hour entry if you lease with these people.over a 90 day grace period.? please24 hour access is lieThey wrongfully accused me of stupid stuff I never did then the allowed pott smoking in the old Kmart buildingCustomer service is extremely ow most of the times so if you do store with them at any time pay with a card as I did for most of my time with them.Wear ear protection at all times or keep it handy loss hearing completely in one ear over a hour long blast of sirens going off because their customers not all but some are setting them off constantly.Always out of printer paper for receipts .. well mostly out often times.They loved to change my card access to a family members when I paid them outta my card , my cash.
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August 2023 by Roger Blakesley
The staff here are busy but they have so far gone above and beyond to help us out. The place is owned by a giant corporation but the prices are great and feels more like small town service.
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July 2023 by AxH515
Rental truck was adequate. Process of getting it was a nightmare. The staff was slow, uninterested in helping customers, and unprofessional. I don’t expect much from UHAUL but it took multiple staff and so much time to complete simple tasks. After so many issues with customer service and technical problems, I decided to cancel my business with them. I was planning on a (long term)large storage unit but after my experience with staff, I lacked confidence in this place. Went back to Dino’s storage. So happy I did. Clean, great customer service and more importantly they seem to appreciate my business.
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July 2023 by Beetle Phillips
Very nice staff. Victoria was yery helpful and friendly. Very popular location. Has plenty of vehicles, and trailers and everything else you need. Storage right across street. Both places big
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July 2023 by Lisa Baldwin
What a great place and the associates what a pleasure to deal with. The office is very clean. Highly recommend for your I- hail needs. 20 stars
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July 2023 by Abigail Flores-Montano
The lady and gentleman at the counter today made the experience absolutely amazing! I feel that customer employee encounters should be more like my experience today. They definitely deserve a raise. I will be dropping off the U-Haul tomorrow and I also got a storage and the entire process was very quick and very easy.
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July 2023 by Teresa Colyn
The place was very clean. The gentleman that help me got me right in and out. Which was awesome. And everything was ready to go for me when I got there.
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June 2023 by Mary Teresa Lynn Colyn
The place was very clean. The gentleman that help me got me right in and out. Which was awesome. And everything was ready to go for me when I got there.
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June 2023 by Javier A.
Very good customer service, friendly, and very affordable. Truck was very clean and reliable. This will be my go to place next time I need a big truck for moving.
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June 2023 by Jayson Goforth
Big open lot that is easy to get around in, staff is very helpful and polite. Great selection of everything U-Haul offers usually. Makes for an easy rental
