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December 2023 by Kel Noelle
Update from post about mobile banking, as requested i sent images of the error and never heard back. well like normal the weekend rolls around and the issue starts again! Unsure why its only happening when the office is closed or on weekends. it is now 12/15/2023 I had to call the local branch to transfer money. Incredibly frustration no one followed up even after sending my images. And they are just now submitting a ticket. Unacceptable. This is drastically affecting my life. and causing unneeded stress!Mobile Errors is :Error connecting to database (C3)"Website : "unable to connect"
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December 2023 by Haley Vance
I used to love the staff and have a friendly relationship with them. However trying to resolve an issue with Delaney turned into a very unpleasant experience. She has no problem being condescending and rude on the phone, however when I brought her the paperwork she requested she had no problem sitting in her office and ignoring me while using a front desk member of staff as a go between for communication. I wasn’t rude on the phone and did what was asked of me. I also didn’t realize it was okay to freeze peoples accounts at their own discretion. Delaney has always been a very unpleasant person to deal with and could use a refresher on people skills. I plan on leaving this institution as soon as possible.
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December 2023 by K D
11/29 Have yet to find a resolution for deposit issues from my paycheck. Its been nearly two years getting the same deposit and since they updated system’s payroll has constant issues and every time I call I either get someone new who lacks training or a completely different answer from before.Mobile app seems to ALWAYS have some type of issue. I should be able to log in or use my app even at 4am. Very frustrating not having anyone available on weekends too12/01App still only works on very rare occasions. Whats the point of offering a mobile apo that NEVER works of you aren’t going to have staff who can help after hours or weekends!Get it togetherOnly reason I stay here is because of my car loan
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July 2023 by Gerri and Jane McCurdy
Cannot say enough good about Serve! They are all amazing!
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June 2023 by M W
New banking website is horrible.
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June 2023 by Tiffany Allison
I have been a member of this credit union for almost 40 years and customer service has decreased exponentially over time. It is absolutely impossible to get anyone physically on the phone. Each time I call I am directed to a call center and if I am lucky enough to reach the banks physical location I am promised a call back that never happens. There are constant tech errors that don't allow me transfer money between linked accounts and my auto pay (set up by the credit union for loans) is continually not working properly. THE WORST. Take you money somewhere that cares enough to staff to levels that allow for answering calls.
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March 2023 by McKinzie Johnston
I've been a member for 20+ years and I've always been happy with the services I receive
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September 2020 by Soosh Amin
Super friendly staff and management team. I'm always greeted with a warm hello when I call, the member service is second to none. Highly recommend Serve Credit Union to everyone.
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September 2019 by Robin Jacobson
I have been a proud member since it was called the USDA Credit Union. Friendly, helpful service.
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August 2019 by Gina Vos
I have never been more happy with a bank since making the switch. Honest, upfront answers is was I appreciate. And Most always willing to help. Shelby is probably one of the hardest workers and kindest people I have worked with on loans.
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August 2019 by Gayla Logan
This staff couldn't be nicer or more helpful.
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July 2019 by Chad Cornwell
Place has become a joke! Service is no longer a word here! All about adding new members rather than serving the ones who started the Des Moines Police Officers Credit Union.
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June 2019 by Robert Lewis
Wonderful people always want to help and very strong in being financial sound.
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October 2018 by Jordyn Sandy
I've been banking with Serve for quite some time, they were still Des Moines Police Officers Credit Union when I first came to them. I've always had a good feeling about putting my money with this credit union, but after a recent letter I got in the mail I have the BEST FEELING about banking here! I would recommend Serve over and over again!
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January 2018 by Mike Gard
I just switched to this wonderful credit union and am pleased to be a member to a credit union that serves the people that keep this community and state safe, it really makes me feel even prouder for what I do for my community. They even stayed passed closing to make sure things were done after switching over from another credit union. I am proud to be with a credit union that knows the value of there members and the noble work we do.