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April 2020 by Brad Flanagan
It takes over a month to get a repair.
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March 2018 by Denise Lumpkin
Excellent service! Purchase not one but two vacuum cleaners. Rated number 1 by consumer reports. Sales associate was very knowledgeable and then carried my items that I purchased out to my car. I love Sears!
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February 2018 by Laura C
Bought a washer and dryer there. The delivery guys pulled up and looked at the 2 inches of snow in my yard and refused to deliver. Then they refused to return my call. Offering points to not cancel my order. Why would I want points to a place where I will never shop again. No wonder they are going out of business.
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January 2018 by Aldreana Harris
Horrible! I recently bought a washer and dryer that came with missing items. It was delivered by 3 men who claimed they had no idea how to set it up. Now why would you send someone to deliver something if they have no idea how to set it up?! ESPECIALLY if i paid for set up! So I called and spoke to a lady (the only reason this gets one star) and she walked me through he manual but the damned thing still isn't working properly. To get to the point...this ghetto sears will never get my service again. BEWARE...TAKE YOUR BUSINESS ELSEWHERE!!
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January 2018 by Shane Hoyle
WHAT A SCREWED UP PLACE!. They want ALL your information including your dogs name to freaking buy something! Although after all I went through to buy a tool chest I thank you RETARDS! They had a 3 piece combo and all I wanted was the bottom and middle piece. I paid for it and went to pick it up. They tried to give me the bottom and top piece which was more expensive. I went back up front to correct it. And AGAIN had to give ALL my info, address, tele number, e mail and so forth because AGAIN they had NO record of it. I got my refund for the cheaper version and they still GAVE ME THE MORE EXPENSIVE ONE on accident! Gawd what a bunch of idiots. Took me 1.5 hours to buy a freaking tool box!.... I WILL NEVER SHOP THERE AGAIN!
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November 2017 by Rich Shipley
Don't order parts direct online!!! DON"T DO IT!!! I ordered a part that was "in stock for pickup tomorrow" as I ordered after hours. No pick up email at 4pm the next day. Went up there, closed for another 5 days. Called the manager, they can't do anything as it's a separate entity. Called the corporate parts direct number and they said they couldn't help me as it was already sent to the store (IE the order itself). They couldn't cancel it or anything. Then the supervisor hung up on me after telling me I would just have to wait until the store opened. Went and found the part I needed elsewhere and will be filing a dispute with my bank as no one seems able to cancel the order at the store or corporate, nor can they get me my promised merchandise. (Manager at the store was at least pleasant to talk to, can't say the same for corporate)
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January 2015 by That Guy
Last minute oil but they fit me in and checked my car for me!!
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August 2013 by Amy Leonard
Avoid Valerie "Val" at all costs. Horrible customer service & attitude to boot!
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February 2013 by Ken Jans
Carry your gun...
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May 2012 by AJ HZ
I buy all my tools here...they have excellent warranties when you purchase.
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April 2012 by Ben Allen
Make sure to swing by the electronics department, we have the cutting edge technology at the best prices!
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October 2011 by Gage Knowlson
Come into Lands' End! We are the best!
