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February 2024 by Annie Luong
Horrible!!! I was in at 9:30am with plus member card, there was only one cashier lady there to checkout my stuffs. She was trying to get me sign up for credit card, I declined her offer. She was being so rude after, she smacked my changes and receipts on the counter and turned away . Omg. I felt so offended . Why did I do to be treated like this. Super disappointed their services. They’re unprofessional.
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February 2024 by Lexie K
Dennis in the auto center really helped me a lot tonight. Even though he was training someone and closed relatively soon he still patched my tire. He was really kind and could see I needed it as I am traveling early tomorrow morning. I am really grateful!
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January 2024 by Emily Gustafson
I placed an order on tues night for Wednesday one item. I picked between 10 and noon. No update in the morning or afternoon. I spoke with chat. They could not tell me about the order why it was delayed but to wait 30-40 minutes. I called the store to verify my order. They gave me the name and time for pickup- that it was picked up at 12:12 but said they had no control over the delay. At 12:30 it arrived but the driver didn’t say anything about the delay. Chat said the system wouldn’t allow a refund but to call the store. Had 2 speak with 2 managers as well. They refunded me. Never using delivery for this location again
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January 2024 by John-Paul Maresch
Friendly staff
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January 2024 by Sara Hoffman
It’s okay, I’ve been into several Sam’s Clubs in my life, yet this store seemed to be a tad smaller for some reason. Cool thing about it was they had a robot, & handicap carts you can use unlike others I’ve been to. Disappointed only in their smaller size…maybe since Des Moines is a smaller city in my opinion.
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January 2024 by Tom
Shoutout to Alex. Alex at the Sam’s food counter literally makes my day every time I get food at Sam’s. He is always fast and super pleasant. It can be packed and crazy busy, and he is calm, positive, and smiling. I’ve seen him at least a few dozen times, and he is ALWAYS the best.
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January 2024 by M Bryant
Horrible staff in tire department completely rude and unprofessional.The store made it right by comping a 1 year basic membership for the trouble overall I am satisfied with the result.
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January 2024 by Daniel Wilson
Very busy but given it is December before Christmas... To be expected.
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December 2023 by Carl Soto
Car Care Services Review - You call in for a new battery and they say they have it. Then you show up and they don't have it in stock. SMH
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December 2023 by Red Tiger
Good prices but go during the weekday its packed on weekends
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December 2023 by Jon Thompson
Old hag at exit harassing to see receipt.That's why we pay membership to be harassed....
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October 2023 by Logan Hammer
The ease of access and customer service is usually always top-notch. If I can't find something, employees are always willing to lend a helpful hand!
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October 2023 by Amanda Wiley
Its my favorite store why because of the prices and the people are much nicer then walmart
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July 2023 by Brian Harris
As usual my experience was great. It's amazing how most people are more welcoming when products and prices are so outstanding. Love shopping at Sam's
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July 2023 by Marlene Shelley
I always like to get my supplies at Sam's club. The prices are good. Sometimes they don't carry the items I want, but no big deal. I spend too much anyway. ?
