Sally Beauty receives mixed reviews. Customers praise the helpful and friendly staff, with one reviewer highlighting excellent service from employees who recommended great products and answered all questions. The store environment is welcoming, and staff members are confident and informative. However, there are concerns about product availability, as stock is often low or out of items, making it unreliable to find what was purchased before. Online ordering is also disappointing, with low stock levels and confusing delivery times; orders placed after 4:30 p.m. are processed the next day, and delivery can take longer than promised. Despite these issues, customer service both in stores and over the phone is considered decent and helpful. Overall, the store offers good support and product knowledge, but inventory and online delivery reliability could be improved.
Great service both Quinn and Keegan were very helpful, but s/o to Quinn for recommending great products and being so friendly!
December 2023
Store was closed but someone walking around the store. Note said be back in 25 minutes
December 2023
Customer service was Top Notch. Help me find everything that I was looking for. And answered all the questions that I had. Will continue to go to this one.
