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“Very helpful guys working at the counter here. Had a small issue with a UTV which Jim had addressed asap. We will be using again the next time we’re in need of rental equipment in the location.”
“Great place to rent a car trailer!! They have everything you need! Very very pleased that they hooked up everything at the Urbandale IA location and unhooked everything at the Omaha 84th L St location. I did not even have to get out to do anything. Exceptional Customer Service at both locations!! We did set up reservations at the Omaha location and the guy who helped us (sorry did not get his name, dark haired guy) was polite and professional. Thanks for making this a simple and easy visit!! I truly appreciate it!!”
“I had a coolant leak in the rental box truck I had driven from the Washington DC area for fire department training in Ames. The young lady behind the service counter was very nice and the Technician Ron was very helpful. I went and dropped off the load of training props I had and then he dropped what he was doing to get me back up and running as fast as he could. I was given a truck that was subpar in my opinion but you all took care of repairs professionally.”
“Absolutely impressed with my recent U-Haul experience! Although I encountered a minor issue with the app initially, where it kept indicating I was at the wrong address despite being at the correct location, the staff swiftly resolved the problem. Their prompt assistance made the entire rental process smooth and hassle-free. I strategically planned my visit for the evening to avoid any wait time, and it worked perfectly. The gentlemen working the counter on July 12, 2024, were incredibly helpful and efficient. I was in and out in no time, making the whole experience seamless and pleasant. Highly recommend!”
“Wouldn't look any further, Great service. Super great to work with. Nice delivery personnel, prompt on delivery times. Jd in the office is great to work with. Will continue to work with.”
“Very good location to go to if you have a breakdown, they’re very knowledgeable and honest I thought I had a very expensive problem but it was only a wiring harness came unplugged! You guys rock MHC KENWORTH DES MOINES!!!!!”
“****Accidentally posted on car rental first ***Best experience customer service vise I’ve ever had! They really put my needs first! I rented a f 250 for a week and they took care of the mileage for me! 1000% would recommend to everyone I talk to!!!”
“Oscar is the definition of what customer service looks like and should be everywhere. He’s polite he’s knowledgeable. i’ve had the pleasure of dealing with him 3 Separate occasions 5 stars each time.”
“I love renting from U-Haul, the price for renting a really nice brand new pickup truck is only $19.99 a day! You have to really watch your mileage because extra mileage fees are pretty high and they don't offer unlimited mileage but they did negotiate on the cost of overage fees for us!”
“The staff at this location are awesome...Nicole, Shane & Kris. Nicole was very patient & was able to assist me in deciding what vehicle would be best for my needs. I will definitely go back to this location. It is people like these who make this life better. Thank you!!!”
“We've never rented a storage unit before, but the manager, Gianni, was incredibly efficient and good at explaining the process. He was multitasking the whole time, and customers were coming in to turn in their trucks and thanking him for the smooth process. I just couldn't believe the cleanliness of the whole place and all the lighting. The restrooms have been sparkling clean every time I've been there to store more things or take things out for our new home. This is a well run operation with well trained personnel.”
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“We decided on this company for being family owned and operated. We have used the storage units in both non-climate and climate controlled. All areas were secure and checked regularly.
We were treated with respect. They were courteous, friendly, and professional. When we needed to change units or add a unit for a family member, they guided us through the process.
Highly recommend!”