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January 2024 by Brianna Maplethorpe
Bill was very friendly and helpful in answering any questions I had!
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November 2023 by Jeff Mathias
Clearly unwelcome by sole employee, he said he did not have the tool to help with needing a battery in my key fob. Best to go to O'Rielly across the street, they have the tool (screwdriver) and were very happy to help me out.NAPA must be more just for getting parts to shops, not for retail customers.
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November 2023 by Roger Johnson
Did as much homework as I could on line decided to go to Napa on 63rd in person. When I walked in the gentleman that came from the back never acknowledged me so I walked around, giving him the benefit of finishing something assuming that was why he did not acknowledge me. What little acknowledgment I did get “what can I do for you”. I mentioned that I wanted to see if they had some things in stock. He looked at me and then looked around the store! Like yep we do! Did not bother to ask what vehicle or how he could help! Mind you according to the website I already knew what should be in the store. Knowing this is not always accurate is why I drove 30min to the store to verify! Napa not only lost about a $200 plus sale today but I will never walk in that store again! I own a 97 pick up, 70 c10 pickup , 64 Nova, 49 5window Chevy, and 06 Malibu, my point here is these are older vehicles that do and will need work and Napa on 63rd(if any Napa) will not get a dime of my money!What happened to customer service, it’s no wonder people shop on line. I know I will order everything I was looking for on line now and not from Napa! (Water pump (will get chrome now), radiator hoses upper and lower, thermostat, thermostat housing, antifreeze, all gasket needed.).It’s a shame that a “hello how can I help” is not trained to people any more. I want to apologize for putting him out and expecting him to do the job that he has!
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February 2023 by Don Miller
Just a nice friendly culture that has everything you would need for your auto. Great prices and easy shopping. Definitely better than most places, well a better experience than you'll find anywhere☝️...Thank you.
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December 2022 by Danny Fisher
Asked for an check engine light scan, was told it couldn’t be performed because the employee couldn’t find the scanner.
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September 2022 by Kirk
Helpful service. Reasonable pricing.
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August 2022 by Marty Glynn
Placed an online order. No answer on the phone. Went to store during hours posted open on the door and it was closed. No sign on the door or anything. Never opened all day, had to search other places for parts. Called the next day to cancel order. They said they were short on help so they didn’t open all day. Wasted a lot of my time. Put in request online and haven’t heard back in days. Skip this NAPA location.
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July 2022 by Kathy Young
Employee met me at the door and helped me find things quickly. Good friendly service.
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September 2021 by Ken Brooks
Never seem to go wrong with NAPA. They always have what I need and ordering online makes things easier.
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August 2021 by Jose Rodriguez
Excellent costumer service, and the fact that Angie was able to talk to my dad on his own native language(Spanish) was amazing, she explained everything he needed to know and got everything for him now he's sending everyone there for help..Thanks so much Angie for your help and everything you did for us that day will come back for sure many more times....
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August 2021 by Devin James
Top notch crew clean store. They always go above and beyond to find the parts I need.
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August 2021 by David Reese
Excellent staff with great customer service.Highly Recommended!
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February 2021 by Rod Bean
Had what needed, pricing fair
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October 2020 by Shelby
Desmond was absolutely great. He popped my battery out to check it before having me buy a new one. He explained how the engine pulls power from the battery and what was causing it to need to be jumped was most likely a bad drain and the battery was getting old and replacement was the best option. He took the time to explain it to me and answer my questions not just sell me the most expensive battery possible. We need more honest people like Desmond. I'll be coming back here instead of going to Autozone across the street. Thank you for having Desmond on your team he is an asset to your store.
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July 2020 by Gary Pearson
Nothing to say the name speaks for itself.