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June 2024 by logan elliott
The staff was so oblivious to the customers that while I waited 20-25 min in line to pay when I was the only person in line.. they got robbed twice… they didn’t even notice until I pointed out after the fact that they had been robbed absolutely deplorable
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April 2024 by Kris Williams
Worst customer service from a guy named bill , grumpy guy I’ll go get part’s elsewhere
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April 2024 by Jason Bolen
Went to a competitor for a belt and they were not knowledgeable. They pulled the belt I needed right away and had the unusual size in stock.
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January 2024 by Brianna Maplethorpe
Bill was very friendly and helpful in answering any questions I had!
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November 2023 by Jeff Mathias
Clearly unwelcome by sole employee, he said he did not have the tool to help with needing a battery in my key fob. Best to go to O'Rielly across the street, they have the tool (screwdriver) and were very happy to help me out.NAPA must be more just for getting parts to shops, not for retail customers.
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November 2023 by Roger Johnson
Did as much homework as I could on line decided to go to Napa on 63rd in person. When I walked in the gentleman that came from the back never acknowledged me so I walked around, giving him the benefit of finishing something assuming that was why he did not acknowledge me. What little acknowledgment I did get “what can I do for you”. I mentioned that I wanted to see if they had some things in stock. He looked at me and then looked around the store! Like yep we do! Did not bother to ask what vehicle or how he could help! Mind you according to the website I already knew what should be in the store. Knowing this is not always accurate is why I drove 30min to the store to verify! Napa not only lost about a $200 plus sale today but I will never walk in that store again! I own a 97 pick up, 70 c10 pickup , 64 Nova, 49 5window Chevy, and 06 Malibu, my point here is these are older vehicles that do and will need work and Napa on 63rd(if any Napa) will not get a dime of my money!What happened to customer service, it’s no wonder people shop on line. I know I will order everything I was looking for on line now and not from Napa! (Water pump (will get chrome now), radiator hoses upper and lower, thermostat, thermostat housing, antifreeze, all gasket needed.).It’s a shame that a “hello how can I help” is not trained to people any more. I want to apologize for putting him out and expecting him to do the job that he has!
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June 2023 by James Indigo
Good guys
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February 2023 by Don Miller
Just a nice friendly culture that has everything you would need for your auto. Great prices and easy shopping. Definitely better than most places, well a better experience than you'll find anywhere☝️...Thank you.
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December 2022 by Danny Fisher
Asked for an check engine light scan, was told it couldn’t be performed because the employee couldn’t find the scanner.
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September 2022 by Kirk
Helpful service. Reasonable pricing.
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August 2022 by Marty Glynn
Placed an online order. No answer on the phone. Went to store during hours posted open on the door and it was closed. No sign on the door or anything. Never opened all day, had to search other places for parts. Called the next day to cancel order. They said they were short on help so they didn’t open all day. Wasted a lot of my time. Put in request online and haven’t heard back in days. Skip this NAPA location.
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July 2022 by Kathy Young
Employee met me at the door and helped me find things quickly. Good friendly service.
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June 2022 by Luke Warren
Great service
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June 2022 by Elder Reyes
Bab service any is good
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June 2022 by Mandi Rae Allyn
Very helpful great employees
