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August 2024 by Christopher Newton
I hate to revise this - but the service here has gotten more difficult, and they have started charging for loaner cars. I no longer recommend this dealer for service.
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August 2024 by Matthew B
The positive: The sales team and process was great. We came in from out of town and they had the vehicle prep'd and ready. The went through all the features of the car and sent us on our way.
It is at that point our experience became bad. A month after leasing the car we still had not received any paperwork. We called them multiple times asking about how to make our payment. It was hard to reach anyone but a receptionist. Those we did talk too clearly didn't know what was going on. 2 days before our payment was due, we received an email saying payment was due and we were about to be late. So apparently our paperwork was never processed by the back office and had we not called, who knows when it might have been processed.
It is now 6 weeks and 2 days since we leased the vehicle when we finally get our first set of paperwork to register the vehicle. When we went to register the vehicle, we found out they didn't send us all the paperwork needed, nor was the check they sent even close to being able to cover the costs of registering. Lost 1/2 days work for nothing and we'll have to go back, assuming we can find someone that actually knows what they are doing.
This was our experience and we will absolutely never patronize this dealership again. It is the core competency to sell and lease cars and if you can't do that then you shouldn't be in the business. Maybe something slipped through the cracks, I don't know... but it is enough to turn us off.
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July 2024 by Robert Reel-Bohrer
Mini of Des Moines is a great dealer. Service is excellent! Especially Jeremiah in the service department.
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June 2024 by Sandi Brandes
What a wonderful experience from start to finish. From 240 miles away, Tom assisted in my picking out the car I was looking for. Steven got my paperwork completed so after the 3.5 hour drive it took less than 10 minutes to get the paperwork done. On the day I picked up my car, Bill spent as much time as I needed to walk me through all the features of the car. This was by far the easiest and most pleasurable car purchasing experiencing I have ever had. Thank you for everything!
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June 2024 by Mindy Poldberg
Service team is the best at MINI of Des Moines (Hickman)
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June 2024 by Michael Rupert
I found them to be friendly and low key towards proposing products and services. The person who showed us the features in the car gave us the most detailed instructions I have ever experienced. We did have to wait awhile for the business to finalize the purchase, but this isn’t unusual anywhere.
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May 2024 by Lindsay Spraque
Love mini of Des Moines, they always have the best customer service and are knowledgeable and reliable. I always feel safe leaving my mini in their hands! And my next mini purchase will for sure be with them.
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May 2024 by Jim Engler
It was the most pleasant experience I've had in buying a car.
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April 2024 by Jill Dillon
What a great experience! Took a little time for us to locate the perfect Mini for me, but Blake did it! Living about 3 hours from Des Moines, we did everything until the official purchase day by phone and email. The day I brought home my mini, Blake had everything lined up and ready to go. Including having me chat with Troy, who walked me through all of the features since it was my first mini, which was extremely helpful!
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April 2024 by che flazer
Walked into Mini of Des Moines and had the pleasure of working with John and Brandon. Both were able to assist with getting me into a new Cooper Clubman. They made the car buying process simple and seamless. Mini of Des Moines has always been the first place I’ve turned to for help. They believe in family over profit and it shows from the moment you walk in the door. My wife also drives a mini cooper and it was Mini of Des Moines that assisted with her car as well.
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March 2024 by The Horseman
I am an Ames-local hotshot vehicle and general cargo hauler. I was delivering and picking up a mini Cooper from this dealership for a client in Boone. Their staff was very friendly and located my vehicle quickly. Please consider using The Hauling Horseman for your vehicle and/or cargo hauling needs!
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January 2024 by Randy
Just leased my sixth Mini from Willis of Des Moines. I really love this one, my second Countryman. The staff at Willis is always spot on when it comes to introducing all of the features, and the efficiency of picking up the car and finalizing paperwork was very quick. All involved were super. A friend saw a picture of the car with a big red bow on it and ended up jetting over and purchased an electric Mini. Wishing all a Happy New Year and thanks.
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January 2024 by Jody Valentine
I love my new Mini! It's the perfect car for me and Donna at Willis made the process so easy. Highly recommend Willis Automotive!
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November 2023 by Joshua Whetstine
This was my first experience with MINI of Des Moines, and it won't be my last. Everyone was so professional, but they were also friendly and approachable. Best experience I have had buying a car. Highly recommend!
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October 2023 by Wendi Fredregill
Melanie is amazing! She makes the process so easy and I appreciated the extra help with wrapping my Mini. Everyone at Mini Des Moines is friendly and I appreciated all the time they took with me when my car arrived. Great service!