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March 2024 by Bryanna O'Brien
Great store.
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February 2024 by Rapid Inspections LLC
Unethical and store manager is rude and disrespectful to customers.
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February 2024 by Travis Helmick
It should not take over an hour to pull 2 parts when I send in a pick up order ! I thought the purpose of online ordering was to eliminate the wait ! I ordered parts drove 20 minutes to get to store then sat in parking lot for 56 minutes !
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January 2024 by Candy Fleming
My favorite place to go
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January 2024 by TamDee
Another racist and unprofessional HR department to add on my list for Des Moines, IA. The Caucasian female hiring manager has tattoos and messed up bed head hairdo + unfriendly towards me during the job interview. Unbelievable to be interviewed out where customers and Menards employees can eavesdrop on your conversation. Yes, instead of being interviewed in a private office with a door, you have to do a job interview at a table with partitions. The HR person better have applicants' confidential/personal information locked up. Also, the HR gal tells me about a job opening that is available (and I am very qualified for it). In regards to getting me hired on, says she'll call me by a certain time in the afternoon later that day, but never calls. I had to call the store to speak with her. Guess what, that quick she says the job is no longer available, then tries to offer me some other job in a different department that I had expressed disinterest in during the interview...very interesting and sad experience that day.
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December 2023 by Walter Jiménez
I buy thousands of dollars on materials everyweek. But the last visit was horrible costumer service from a Latin girl in costumer service area. She was rude and no helpful at all. I’ll stay at Menards but if I see her I will not ask for help at all
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December 2023 by Danielle Fulford
I love this store but not happy about my last visit!!! All employees are very friendly and helpful that’s not my problem. I come in there last Friday to get a gallon of Birch Forest green paint for my living room. I just got done painting 2 walls in the room and it looks like the color jade!!! The girl mixed the paint codes for the color above the one I chose. I’m above and beyond angry. So now instead of having a forest green living room I have a jade living room. I just hope the quart I picked out for my accent wall goes with this color or I’m going to be furious!!!They need to pay attention!!! Don’t get paint mixed here and if you do make sure you check it before you leave!!!!Wont be buying paint from here again!!!!
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October 2023 by Scott Renaud
I'm kind of hamstrung going to this location based on where we live. Typically pulling a trailer there is 45 mins one way. Showed up today for some materials to pick up in the outdoor lumber yard. Ordered, paid, go outside. They're out of a majority of my order. Cost me (almost) a day's work as I was there for over 2 hours plus travel.NOBODY CARED!!I got laughed at by a forklift driver...Spoke with a manager (he was kind enough to help me load some plywood indoors as I had a second order of materials to grab) and I debunked half dozen of his excuses as to why their inventory counts were off.I DIDN'T CARE!!I don't spend huge contractor money at this location, but over a few thousand a month. I'll go out of my way and give the West Des Moines location a shot, I guess. I've liked Menards for many years, but this isn't good for a guy like me anymore.
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October 2023 by Buck Pettyjohn
hauled a trailer 47mi.— ordered and paid for my order—drove around back to load—-after chasing people down to locate my material. I was told they had none on hand !! Back inside they tell me they can order me some in 4-5 days But I was to pay $19.00 for lumber to ship my order AND to pay $ 25.00 to ship it in—- NOT !!went to lowes and will from now on !!
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September 2023 by Christopher A Grimm
As a contractor, I have to purchase material almost daily and Menards usually has the cheapest prices for almost all the stuff I use, plus you receive an 11% in-store rebate which adds up very quickly. It's nice getting $250-350 every 3 or 4 weeks to use towards a project. The one major downside is the delivery service is way overpriced and they don't offer stocking drywall any longer, Lowes will deliver to any job site for $20. Weigh your options carefully.
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September 2023 by brian p
Menards seems to sell nearly everything at reasonable prices.The store is large and well kept, a true "go to" store for nearly any home repair.
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August 2023 by V -
These store "managers" are completely incompetent. Justin, Dusty? Miranda, the lot of them! Useless and incompetent at serving the paying customer. Avoid this store at all costs.
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July 2023 by Ivy Greene
Great service & found what was needed!
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July 2023 by Nicole Mcwilliams
General manager sipping on his energy drink as I tried to explain my concern! Danielle front manager did absolutely nothing.. worst store management by far in des moines. Home Depot may not have 11% discount but I'm shopping there from now on!
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July 2023 by Kim Bennett
Had an issue with my water heater. I just put it in in March of 2021.. The gal at the customer service desk was awesome and very helpful. Update: I ordered some prorib charcoal gray steel metal. I picked it up yesterday and hauled it to my farm in Southern Iowa. I unpacked it, and my wife and I unloaded it. As we were unloading it, we saw there were blemishes in the paint where it wasn't painted. I called Menards today to see what they would do to make it right. They said they would reorder and replace the damaged pieces. But, here is the thing. I hauled it all the way down to my farm. I have no desire to reload it and take it all the way back up there. Then, take the replacement pieces down again. Each trip is like 81 miles. Gas is over $3 a gallon. My time is worth something as well. Poor quality and terrible customer service in this situation. They need to reduce the price and save me all the hassle and work of going back and forth because of their mistakes. Terrible terrible deal. Each defective piece has the same defect in the same area. Customer service really sucks!
