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January 2024 by Charles Sutton
Joe Kriegel is such great help to the information one what is affordable and comfortable for my family. Very welcoming and supportive when you walk in the front door!
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January 2024 by Peggy Kriegel
We worked with Joe and he did such a great job! Will be back. Excellent attention and customer service.
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December 2023 by Mystique
Enjoyed my shopping experience. My interaction with Efrain was very nice. He was very professional and informative.
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November 2023 by Robert Baker
Sales person wasn't pushy and seemed knowledgeable. Delivery will be in a few days and that's good also.
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November 2023 by Beth Lycke
Eric was very knowledgeable about the Purple mattresses and that made my decision very easy to buy one.
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October 2023 by Anna Dickerson
I was hesitant to go to Mattress Firm as I had talked to an extremely pushy salesman at the State Fair and was turned off. I decided to try them as it was a need, they had the quality I was looking for, and, most importantly, they were close—conveniently located without having to run to the other side of town.The sole salesman Quinton greeted me when I walked in. He was considerate and listened to my needs. He seemed knowledgeable and showed me options in my budget. When another customer came in, he greeted them and said it will be a moment before returning to me. I then asked for some time to go back and forth trying, which he respected while he worked with the other customer.Overall it was a great experience and the salesman, Quinton, was extremely professional. My only feedback is it would be nice to have a few more brand options to try, but I respect it is a small store. I also thought the fee for hauling my old mattress away was a little high. I did appreciate that, while I thought I had an alternative for hauling but needed to verify—I was told I could call the store at anytime before delivery and add this service if needed. I appreciate the convenience was offered but not pushed.
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August 2023 by Natalie Davis
Quinton was great and very knowledgeable. A great selection of beds and friendly staff!
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June 2023 by Donna Donaldson
Aaron was so helpful in helping make my choice for a mattress. He was very courteous and patient with my transaction process. I will recommend this place to family and friends.
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June 2023 by julie brown
My husband and I went to six stores in Des Moines looking for a mattress and this place had the best customer service. Prices were fair and comparable.
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October 2022 by Taylor Whitney (Doll)
Carlo was a very nice gentleman that helped us pick out a mattress with my mother in law this evening. The prices are nice, the delivery being free is even better. Carlo was very kind to mom who has dementia and took care of getting the delivery scheduled as soon as possible for us. Very good experience 10/10
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October 2022 by Iowa Man
Great prices and selection. I was able to select a mattress set here for delivery to our winter home in Arizona. Garrett was very helpful and provided excellent service!
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October 2022 by cindy mcnamara
Mattress firm was absolutely the best experience I have had shopping for a mattress.. They have the best customer service and support. I had the nicest salesman named Marco. I would recommend this company to anyone.
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October 2022 by Christopher Hamilton
John was A M A Z I N G ! If you need someone who will steer you in the right direction look no further. Mattress firm (a) has WAY better prices than Slumberland where we went to (we spent only $6,127.89 on Mattress and Adjustable compared to the Mattress alone at Slumberland which was quoted to us at around $9,000 just for the mattress itself) and (b) just better service. He didn’t try to upsell us. He was honest and kind and truly made us feel like we had the power here. Please please look no further. MattressFirm was where I got my first bed and thankfully where I got my second bed. We will always go here. This is the literal best place ever. Thank you MattressFirm and Thank You John!!! ❤️ ?
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September 2022 by Heather Fritz
Carlo was a great help! He was personable and showed us options in our price range and made buying a new mattress easy. Would definitely recommend.
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September 2022 by Grace Hatton
Carlo, who assisted us, was fantastic! I will purposely go back to this store to buy from Carlo again! He was attentive, joyful and not at all pushy - my daughter and I loved shopping there. We went there for the Purple pillows and you didn’t have them in stock but because of Carlo’s service, we chose to buy them there and have them delivered in 3 days instead of buying them at Homemakers that have them in stock. This decision was due to Carlo and his service!
