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July 2024 by Thomas Nelson
I would not even give them one star. It was $500 just to be able to have my service dog and best friend looked at. Then it was going to be what ever the charges were going to be for the services they were going to do. My dog was dehydrated and was not eating or drinking so my vet was not open being out was Sunday and said to go there. They kept her overnight and when I got there Monday morning they had bloated her by not monitored how much fluid they were giving her. They told me that they could not do anything for her but I could take her to ISU veterinary school hospital and see if they could help. Well needless to say that she damaged was already done and after 8 days and $18.000.00 later I decided to bring my best friend and service dogs home and have my vet meet me there and put her down. It was the hardest thing I ever had to do because all they did was use her as a ginny pig.
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December 2023 by Emily Smolinski
Truly amazing staff!
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June 2023 by Jenny stone
They were so pleasant and helpful from my initial phone call to arrival, and during the visit. They explained everything throughly. They were so compassionate and overall just wonderful people! Thank you Stacey, Dr. Gearhart and staff!
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March 2023 by Cassie Kana Carter
I've had to go here several times, and they were wonderful. One dog went for a broken leg, another dog for chocolate toxicity, and a rabbit for pneumonia (who did pass away). They're professional, have expertise for any situation, and were so compassionate when my bunny passed away.
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March 2023 by Vi N.
If you're reading this, you're likely super worried about your pet like we were last week. Take a deep breath and try to consider your options logically. This place counts on you losing your wits. If you have a trusted vet that can see your pet - I highly recommend going there first instead of IVS. The other option is ISU's animal hospital - which, if push comes to shove, next time, I would drive the 45mins each way there instead of coming back to IVS. If you're still considering this place - you should know the following: -it's $165 for them to examine your pet. I didn't end up going to ISU, but this is 60% more than what ISU told me their emergency exam costs, and multiple times more than what my vet charges. -if your dog is at all at risk of dying, they will make you sign away $600. They say that this is what they would charge for the resuscitation of your pet. You'll get this money back, they'll tell you, if your pet doesn't need it. Well - in the end, I paid almost $800. My dog never needed resuscitation. I wasted 3hrs and left angry and still worried for my pet's life. Apparently when I signed off on the $600, they started to do tests that cost up to that and only came back to me when they'd reach that limit. They wanted me to pay $1300 for all of their tests and fees, and when I asked what that would guarantee my pet - they said it might still result in them referring me to ISU. I was livid. I had them finish the blood work so that we'd rule out whether it was the kidneys, then I wanted out. They made me sign papers that affirmed I was acting against their medical advice, ie seemingly acting against my pet's healthcare. But I had no issues signing it because I no longer trusted their ability to care for my pet by that point. If I had my wits about me when I first came in - I would've realized that sooner when they forced me to choose b/w $600 or they would stand by and let my dog die if things came to that. What if someone didn't have that sort of money? I made them give me copies of the results of all the tests (which they didn't do comprehensively either). It was lucky that when I saw the $1300 estimate, I realized that they were charging 3x what my vet had charged, even though my vet had done much more, much faster for my pet just a few months ago. To add insult to injury - they had the nerve to call to check in on my pet. I wanted to scream that I paid them $800 to do nothing to help my dog. I held my tongue and saved it for this review. My vet was able to squeeze my dog in bw a packed schedule a few days later, diagnosed, did X-rays, and adjusted her meds and gave her new meds...for $124. I would have gladly paid much more because I trust them to put my pet's interest first. She's doing much better now! TLDR: I would NOT recommend IVS unless you were willing to shell out $1000+, and still run the risk of them referring you to ISU, and having them make you feel like a shitty person for not listening to them and paying them much more than what other places would charge. Be very wary if you find yourself having to go here.
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March 2023 by TJ M.
Top notch service! The staff and Dr.s provided a high level of care for our sick kitty and for us in dealings with her illness and treatment options. They were thorough in providing information and patient with any questions. The costs were reasonable and after care follow ups appreciated. Highly recommend!
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January 2023 by Jennifer Ciha
Amazing and compassionate staff. We had to take our pet rabbit in for an emergency visit at midnight and everyone was so kind. Sadly, he died naturally while there, but they did everything they could to help us. Thank you to the wonderful team
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October 2022 by Debbie W.
All they care about is money. Your precious pet comes second. their charges are outlandish.
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September 2022 by Stephanie C.
If you ever need help for your pet, this is the place!! We have always been able to get right in! We do not live close but it's worth the trip. Excellent care. Friendly, kind , caring staff.
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July 2022 by Marie M.
Terrible awful place! We took our dog to be put down and they took us to a room that was dim and we were good with the room it was comfortable enough despite having to go through this awful process of putting your dog down. We were very emotional. They came and got our dog and said they would be back in a few minutes. They had her away from us for an hour. Shortly after they took our dog a staff member came in and said we have to move you to another room. They then moved us to a terrible room. There were 3 of us and did not offer to get us another chair. We had go and find an extra chair ourselves. When they finally brought our dog back she was panting so hard and could not relax. We then had to go and find somebody to give her something to calm her down. Most awful experience. We were not able to spend that much time with her during her last moments of life. If I could give them 0 stars I would. I would not recommend bringing your pet here.
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January 2022 by Brittany B.
I have had great experiences with the clinic. My cat needed to see an internal medicine specialist and the specialist near me had a 6 week wait to be seen. IVS was able to get me in within a few days. Additionally, when I needed a sudden recheck for her, I was able to get in within 3 hours of calling. Everybody has been very nice whenever I talk to them as well
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December 2021 by Ryan D.
I spoke with a receptionist named Kate on 12/8; my dog is an incoming referral patient. Kate portrayed a very aggressive and condescending tone when confirming my appointment and collecting my deposit. She spoke over me during the conversation and was combative when I questioned the appointment time as it was different than what my referring veterinarian had wrote down for me. Mistakes happen, no biggie. But her tone was so rude, I asked to be transferred to anyone else. I was connected with another receptionist, her name was Porschia. Sadly, she was just as delightful as Kate.
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October 2021 by Jack L.
as an internal medicine physician (a human doctor), this is my experience & thoughts on this facility. my dog died likely from complications from a pancreatic necrotic mass. even with proper diagnosis i doubt he would have survived. however, with how significant of a "miss" this was in regards to diagnosis/management/etc, i cannot recommend this facility. below is a more detailed account of my experience there. i presented with my 13yo dog who had been having abdominal pain for 5hrs. he was diagnosed with acute pancreatitis and was admitted for less than 48hours then discharged. IVS was subsequently called 3hrs after discharge due to change in his behavior. i asked to speak to a veterinarian and a vet tech answered the call. i was informed that symptoms were likely from coming off a fentanyl/ketamine drip and patient readjusting to home, though i could bring the my dog to IVS if i wished. the following morning (less than 24hrs from when my dog was discharged) I rushed him to his PCP who found he was lethargic, hypothermic, and in respiratory distress. he passed away less than 24 hours from IVS discharge. autopsy results would reveal he had a necrotic pancreatic mass as well as ascites and significant bilateral apical pleural effusion. my thought is my dog either had a missed diagnosis, poor treatment during hospitalization, inappropriate discharge, or a mixture of all the above.
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October 2021 by Lexi L.
If I could leave a 0 star review I would. I am so hurt and angry with the treatment my poor Shih Tzu had to endure while at this facility. He was not given the proper diagnosis, treatment, care or a combination of all these things. I don't know. All I know is that after being at this hospital for 2 days he was sent home only to be rushed to our normal veterinarian not even 24 hours after his discharge, for us to be told he had a terminal illness and there was no going back to normal, that the humane thing to do was to let him go. While the outcome would have likely remained the same, his care at this facility was a huge mistake and led to more heartache and pain as we were led to believe he was going to be okay and given false hope. I can not express the amount of sorrow I and my significant other had to endure just a day ago. Had we been given the correct diagnosis from the start we could have begun to prepare ourselves for the inevitable, we were unfortunately taken by surprise and crushed to find we would need to say goodbye to not only our best friend, but our family. We will never recommend this facility to any fur mama or papa due to the amount of unnecessary pain we have had to face.
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September 2021 by Julie H.
Excellent service and price! Everyone very sweet and caring! Doctor explained everything and got kitty her meds and kitty is doing much better!!
