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April 2024 by Shirley Treanor
I have been using the Hy-Vee Pharmacy on East Euclid for 3 years, every since I moved from West Des Moines to the northeast side. I am 65 years old and have chronic medical conditions. That means, I am no stranger to pharmacies. I have used pharmacies in Iowa, Illinois,Arizona, Kansas, etc. This is the WORST Pharmacy I have ever experienced. They make numerous mistakes and give out conflicting information about why the mistake was made, depending on which staff member I talk to. The only reason I stick with them is because I like the delivery people, especially Joel. He is a wonderful person and does an excellent job delivering my prescriptions.
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March 2024 by A H
Came in for breakfast and waited 45 min. When I finally got my food it had sat so long that my egg yolk was dried on my plate. My plate was actually dirty, like someone made the plate and scraped it off to reuse it. I had potatoes on my plate and I didnt even order potatoes. Just a horrible job by the staff this morning. I love Hy Vee!!! Just not this morning. Shame on the kitchen for totally dropping the ball. Wish I would of took a picture of the food and plate.
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October 2023 by Jennifer Sussex
I would really like to rate this higher because I have had nice encounters with some of the staff members and one pharmacist. They have helped me many times.One small gripe:My issue is that I don't like how they say the name of whatever prescription I am picking up. They will now offer to go to a consultation room or go through the window. However, the windows are not always open.Prescription data is not the type of information you want people in your community knowing or discussing. One is not being given a choice here as to what data to share because they are disclosing it to you whether you want everyone else to hear about it or not.I hope their new management is more sensitive to this issue because no one wants to discuss their rights as patients and watch their providers or pharmacy or insurance company have an issue with them. Maybe other patients do not care, but I would like to keep my medical information to myself and also not ever have to explain HIPAA to people who should be trained on it.
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September 2023 by Bailey Ramsey
This is a horrible pharmacy. Every time I go in it takes over 10 minutes to get a transaction done and this Sunday was no different.I wanted to get my flu shot and was waiting at the counter. Sally saw me and didn’t bother to come to the register until the pharmacist told her someone was up front. She gave me a paper to fill out for my flu shot and said it would be 10 minutes. After 10 minutes had elapsed I asked if there was an update and she said it would be 15 more minutes. So I would be waiting 25 minutes total for a flu shot? I told them to forget about it and I would go elsewhere.Overall none of the staff at this pharmacy seem friendly or like they remotely enjoy their position and it absolutely shows in their demeanor.
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September 2023 by Carol W
This pharmacy never has script done. Today was no exception. Twice now my doctor has ordered prednisone in the early morning and it doesnt get filled til late afternoon which means I can't take til next morning unless I want to be up all night.Ugh
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August 2023 by FRED FOREMAN
Drive-thru is somewhat difficult because it only handles three cars before it fills up and spills into the parking lot, otherwise everyone is friendly and prompt?
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February 2023 by Mama Rosa pasta sauce
They sell Mama Rosa pasta sauce the best
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October 2022 by Jeanne S
Quick and nice. I've only had one problem with an apparent miscommunication, other than that if I have questions they are happy to answer them professionally.
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October 2022 by Mark Coulter
Very friendly pharmacist at the pharmacy no complaints
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October 2022 by Nicole Barber
Very caring and well informed
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September 2022 by Russell Wheeler
Just moved here and went twice! Both times cashiers were VERY VERY rude! Didn’t welcome me or say thanks or nothing! Also had an attitude! The bagger was very nice at least. Now I know where NOT to shop!
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April 2022 by Angie Lindsey
I have been getting my meds from here for more than 10 years. I am about to go somewhere else. The drive thru has become so slow. Instead of letting someone sit there and wait for their script to be filled, why not have them pull back around so you can take care of the other 5 waiting in line. I understand there can be a wait. However sitting in line for 25 min for the person in front of me to just then get their script filled is not at all ok. Also, the attitude of SOME of the staff is nasty. If you do not like your job or someone ruined your day, please do not take it out on me! Been very loyal to that HyVee, but in the last 3-4 years it has went down hill. Makes me sad.
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March 2022 by Garland F Armstrong
Awesome service and awesome employees high quality food and service i’ve got the fuel plus and save three cents every time I go in Awesome store I will come back again and again
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January 2022 by MARGARET FERGUSON
I have been going to this pharmacy for years. In the last year I have been treated very rudely. I called this morning at 9:10am. I know they opened at 9. The 1st girl was very nice but asked me to hold. The 2nd person asked me is this Margaret? I said yes. She said we will message or call you when your Prescription is done and it won't be until this afternoon. I said I'm getting ready to go grocery shopping in about an hour or so. She said well its going to be a while I literally just opened up. SHE WAS VERY RUDE. I said that's fine but you don't have to be so rude. She said ok and hung up.
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January 2022 by Tana Sprague
My dr office called in a script at 10am and it was finally ready by 645pm. Finally able to get to the pharmacy by 730pm and it's closed. Website says they close at 8pm. This is my 3rd prescription filled here and they are the slowest to fill scripts. When someone is ill they need their scripts soonest. Not be made to wait until the next day. I'm going to find a new pharmacy.
