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January 2024 by Lisa Boss
This was the worst store I have ever been in the worst customer service, extreme prices. This is the Home Depot on Southeast 14th and Des Moines!I went to buy some small wooden pegs. All the employees were standing around, talking, finally by 13 employees pointed me in a different direction than there were no cash registers open. The employees were still standing around talking. I got in line at the customer service desk to try to pay for my three dollar wooden pegs , the customer service employee at that point tried to tell me I had to go to a cash register next time just horrible
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January 2024 by Rodney Morgan
Most always have home improvement needs for DIY projects at comparable or less than prices of other competition.
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January 2024 by Cathy Yokley
Love the coffee and staff!
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January 2024 by Jim Cossitt
Standard Home Depot, huge selection ?
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January 2024 by Karl Thompson
Great customer service.
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December 2023 by Daniela Davis
Max was very helpful with getting our Christmas tree on top of our car
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November 2023 by Antonio Fierro
Ray B. and Rick were a PHENOMENAL help and ensured I had absolutely everything I needed for my project. This was my second trip aided by Ray's expertise, and both him and Rick represent the kind of men that everyone wishes they had around (in general). Kind, knowledgeable, thorough, and willing to go the extra mile! Thanks again guys!!
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November 2023 by Scup Wingo
I have never had such a hard time actually giving people money. They did not have the self check out working and there was no one at the contractor desk and after going to the front/service desk and waiting for employees to talk to each other for almost 10 minutes I asked if anyone could take money and was told that these are not really registers and I need to go back to the other end of the store. No wonder theft in Iowa is so high it takes to long to pay for anything. Do not waist your time talking to these people call corporate in Atlanta where they know how to take money. Iowa does not have a labor shortage they have a employee always talking to each other issue.
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November 2023 by Juliane McDonald
A lady was asking customers if they were interested in a furnace and air conditioning servicing, 1 @ $59.00. I said sure. The service man came and spent a few minutes with the furnace, then came to me and said he had to shut me down. My furnace was unsafe and had cracks on the back wall. I had him show me and it did not look like cracks to me. Later I get a phone call from Home Depot offering a quote for a new furnace. I got the quote. Few hours later another $500 was taken off if I didn’t need financing. The next day they are calling again saying they can replace the furnace now. I said I wanted to shop around. Called another furnace place and had them service my furnace. They hooked up a machine telling me that I had no carbon monoxide leaking and everything was safe. So why didn’t Home Depot run this? They just shut my furnace off and tried to rush me into buying a new furnace.
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November 2023 by James C (JC)
I know I would hate being reviewed by me.....anyway worked out of town the other day and met up with the person I was working with there. I don't know if that's his preferential store or just because it seemed fairly close to where we are working but I'm personally Menards guy. Home depot's okay but I don't know where stuff is like I do in Menards and I don't know I'm probably not fair judging the place...... They actually only had like 12-6 inch lags and we needed 18. I went and got somebody from a front and they called somebody over and they didn't have anymore. That means we had to change our approach. Not a Huge deal but.....
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October 2023 by C Mllr
On Sunday October 1st, 2023 I went up to pick up 120 sheets of OSB. I am a contractor and I am used to having others in line in front of me when I arrive. This time was different; there was only 1 forklift operator working and I had to wait longer than I thought I should have..I was getting very irritated. My foreman was with me too. He was getting quite irritated as well. I decided to hunt down a store manager, when I found him I was just mad and expressed myself in not an appropriate way(cussing).. he and his managers immediately began looking for my OSB. Well you see I didn't make the ticket out correctly and pay for it, so home Depot didn't pull it... that's my fault. But they went straight to work, they had me loaded within 15 minutes. Thanks to Max, Rob, Jeramie, and Joel.This is where my day went worse. A rear shackle bolt was broken with no way to move my trailer without blowing out the tire and possibly dumping the load. I bought a 20 ton hydraulic jack and started to try to fix it...parked in their rear loading dock. I felt horrible, but Joel (asst. Store manager), said here we can help...he couldn't help physically... liability reasons.. I was super grateful for the tool.But he let me and my foreman use a sledgehammer. After about 30 minutes we finally got bolt out. He even stayed outside as long as he could.Then I went inside and bought the grade 8 bolt and hardware to fix issue. Without Joel, Rob, Max, and Jeramie my whole day would have been lost. All because of my mistakes. Every contractor should shop at this Home Depot on SE 14th Street Des Moines IA. They are above and beyond great employees to Home Depot and to every customer. Even when the customer is in the wrong.So much thanks!!!!Miller's Roof Restoration LLCChristian Miller
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September 2023 by Caribou 1234
Go ahead, waste your money on an install of upright washer and dryer. Shipping rod not removed, good thing I noticed it, water hoses put on backwards so I now have to pull it back out and switch, dryer hose fell off where mounted to wall when started. Poor poor excuse for an install.
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August 2023 by Debbie W.
Great business and they always offer Military discount, which we both really appreciate. They are always helpful.
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August 2023 by Yohanis Alphonzo
Great company with great selections. Always find whatever I need when I shop there.
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August 2023 by Sammy
These employees on this Homedeopt are always in a mood and never look like they are happy to attend the customers. I’ve been to many Home Depot’s and always shop here. This is the first time I encounter horrible customer service. You can tell they don’t enjoy their job. This place has terrible service.