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February 2024 by Cathy Venn
Our car was stolen on Christmas and our insurance hooked us up with enterprise for a rental. Trey helped me both times I went in. We had a really nice Camry for about a month and today I needed to extend that rental and had a toddler who wasn't cooperating. Trey did the entire transaction in the parking lot and even made the process of switching cars because the Camry needed an oil change super easy. I really really appreciate it!
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January 2024 by Marie S
All the staff were very welcoming and professional we were in and out in 20 minutes very satisfied
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January 2024 by Tanya McGrew
Clean and reliable vehicles. Good website and pro.otions.
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January 2024 by Dean Foster
Trey was great!Very friendly and helped me to quickly rent a vehicle.The truck I rented is new and very clean.Very good experience!
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December 2023 by Alexis Zwank
Renting a car while mine was unavailable went very smoothly. Tre was very quick and polite to get me on my way, and Hunter was also great at checking my rental back in when I arrived. While I hope I don't need to rent again for a while, I feel good about returning to Enterprise next time I have the need.
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November 2023 by Tyler
Rental experience was pretty good, and we received a nice car. Be sure to take a picture of your gas tank before you return it though...We needed to return with a half tank, and we specifically returned it with more than a half tank, but I was still charged 20 dollars "for returning with a quarter tank." Ridiculous.
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November 2023 by Katherine Ceisel
My fiancé and I ran into truck troubles about 30 minutes away. Due to where we were at, it took us about 1.5 hours to get a ride from the gas station we were stuck to this rental car location. Jackie and Hunter were willing to stay past the closing time to make sure we got our vehicle and were very friendly and helpful once we finally arrived! Would definitely use this location again!
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November 2023 by TWUin2023
Thank you to Hunter and his fellow associates for taking such great care of my needs while my car was in the shop. This is the second time I have rented from this location. Enterprise took very good care of my needs and I would definitely be back!
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October 2023 by Ti Gar
I rented a 12 passenger van; it was unavailable so they loaned a 15 passenger van instead at the 12 passenger van price. The vehicle was neat and clean; the rep pointed out a dent on the exterior of the vehicle and indicated that the damage was already on file. I neglected to look around inside the van; there was a broken arm rest on one row of seats.Customer service was well spoken, polite, knowledgeable and respectful. We enjoyed the rental experience and will rent again next year.
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October 2023 by Silvia M.
The service was outstanding. Got me picked up and dropped off exactly where I needed and it saved me a lot of time and grief! Management was amazing and helpful with questions I had. Will be coming back and recommend this location in the Des Moines Downtown area!
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October 2023 by Chinmay Birodkar
I have been a platinum member of the enterprise for more than 3 years now and have always been offered free one class upgrade at all locations except for this one. Their manager Rita never willing to give upgrade (a benefit for platinum members) and always stick me with the same class . Her attitude towards me was definitely discriminating. On the other hand, their other representatives are cooperative, but they couldn't go outside their managers word. This lady must be fired and should be working with some gas station.In 2023, I rented their vehicle for 200+ days. Most of the time, their vehicles were stinking, and windshield glass seemed never cleaned from inside. At one time, I got a camry whose side airbag panel was hanging by A piller.If you get a chance, avoid this location and go to their Urbandale location.
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September 2023 by Mark Hoang
Rented a minivan for two days to pickup relatives at O'Hare airport. Apparently, the van just arrived from another site or renter, had to wait about 15 minutes for van to get cleaned and washed but never dried so left water marks which I had to clean. Also, the left side of the van was making noise by the driver side door when going 60-70 mph, very annoying. All the staffs were very professional and friendly so it made it worthwhile, 5 stars for the staffs.
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September 2023 by Theresa Strain
I like that they pick you up if needed. They were all very nice and helpful. They showed me how everything worked in the nice Chevy Blazer. Loved the vehicle.
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August 2023 by Zina Hodge
Tre was very helpful at the Downtown Des Moines, IA location. All the staff was friendly while we waited inside, Tre did a walk-around the vehicle for damage with before signing which is not done frequently now days. The vehicle was clean and I was out in a fair amount of time. I highly recommend this location.
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August 2023 by Carlos Fuentes
We had a need for multiple vehicles without much "lead" time and Rita was able to accommodate our needs and was great communicating via email. Experience at time of picking up and dropping off the vehicles was amazing. Thanks for great customer service.
