CubeSmart Self Storage on 33rd in Des Moines offers secure, climate-controlled storage solutions with a range of unit sizes. The facility is fenced, gated, and provides access from 6:00 AM to 10:00 PM daily, with amenities like online bill pay, packing supplies, dollies, and handcarts. Reviews frequently highlight outstanding, amazing, and very good customer service from the helpful and understanding staff. The facility is noted as clean and well-maintained, with climate-controlled units and convenient first-floor access. Some customers reported issues, however. One mentioned that a rented unit was not close to the entrance as stated and was in a second building where the cleanliness, specifically spider webs, needed improvement. Another noted that an access code failed on a Sunday when the office was closed, preventing entry despite an expectation of access. Several reviews pointed out that the online rental process can be misleading. The advertised first-month-free promotion and low service fee were overshadowed by undisclosed extra charges for a required secure lock and mandatory insurance, making the final checkout price significantly higher than initially presented. This led to some customers feeling disappointed and searching for other options. Overall, the pricing is considered not bad, and the service is often phenomenal, but clarity on fees and consistent unit access are areas for consideration.
