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January 2024 by Lisa Mcphatter
I was trying to buy a product cough drops to be exact that were on their website on sale and they were telling me that they were not on sale but I clearly was looking at them I thought I was and my sincere apologies to the manager and the young lady that was helping me I was completely wrong they were so kind and courteous to me and I am just so grateful for their patience with me and I was wrong and wanted to go back and pay the difference and the Mgr said it's just what we do we like to give God customers service. An above and beyond. My appreciation and apology. So thank you.
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January 2024 by drawing 247
If I could put a 0 stars I would. After two weeks of waiting for my meds after being out for two weeks. They just now told me why I can't get my prescription refilled. If they done this to me I bet they've done it to others. if you're going to get meds get them from Sam's club they are 10x nicer and actually do there jobs. They are hurting people by not doing there jobs of taking care of prescription refills.
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December 2023 by Nathan Jackson
The guy who answered the pharmacy phone was amazing. He got me taken care of today. Needed my prescription and he had it ready in 20 mins. So friendly
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December 2023 by Montana Werhane
Will never be utilizing this Walgreens for my pharmacy needs ever again. I was wrongfully charged a copay for routine vaccines ($74 for a flu shot and Covid booster!) even after my insurance showed they were covered and a copay was not needed. They routinely fought my insurance for weeks with excuse after excuse as to why I was charged and the answer changed with each phone call instead of issuing a refund for the charges. Michelle is the manager over the pharmacy and has proven that she is just as incompetent and unhelpful as those that work below her. Her excuse as to why her staff incorrectly billed my insurance was that it is hard working with as many insurances as they do. What a pharmacy!
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October 2023 by Janice Turek
THEY SELL FRAUDULENT GIFT CARDS!!!When I called to let them know (and yes, I had already reached out directly to the gift card company- when they were finally reachable they acted confused and weren't helpful because they're running a scam [Vanilla cards FYI]) The assistant manager more or less said they don't care. I never asked for a refund, I simply wanted to let them know that they are scamming their customers by selling these cards with zero accountability. They still don't care and said they're not going to do anything because "there's never been a problem before". So, buyer beware, get your gift cards at a more reputable company like Target or do what I should have done and just give cash!
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September 2023 by SPCofficialpage
Horrible customer service , rude pharmacy, doesn’t answer phone calls either .
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September 2023 by Nicole Liberio
The woman working 3rd Shift is completely rude and a paranoid employee!! I work 3rd shift so on my days off I tend to still be up at those hours... During the COVID pandemic Walgreens on E. Kimberly i thought was going to be a real big help seeings as they were literally the only store open in town and still even right now til this day are the only store in town open 24 hours... But I refuse to ever return to that location! Just a heads up 9 times outta of 10 if you visit this location during 3rd shift hours the same short haired miserable looking woman will you follow you around as if your stealing! She called the police on me not once but TWICE for apparently thinking I was shoplifting!! Both times police came I let them search my purse and my person and BOTH times her claims were unfounded! The second time the cop even told me that they get alot of calls at those hours for shoplifting and most times it was unfounded! This woman should be fired! Not only is this harassment to the customers you can also be charged with making false reports!!! I've officially BOYCOTTED this Walgreens location!!!
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September 2023 by BRITTANY TILLEY
Do not recommend getting prescriptions sent here (go to five points—they are amazing!).They make up rules all the time and do not update online/voicemail with updated times.
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July 2023 by Janet Warrick
Doctor in Bettendorf sent prescription to this Walgreens while I was still in his office. Drove 25 minutes to Walgreens and was told it would take 15-20 minutes . So l left and went back in 30 minutes and AGAIN I was told it would be 15 - 20 minutes ??. I drove 15 minutes to home . 45 minutes later they call and said my prescription was ready . 2 hours AFTER my Doctor appointment! Will NOT use this store again!
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July 2023 by Lisa Eno
WORST PLACE TO GET YOUR PRESCRIPTION FILLED. THEY ARE RUDE. GO TO CVS!
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June 2023 by Michael Smith
Never able to answer phone calls and when they do they can’t answer any questions you have. I absolutely avoid any Walgreens anymore.
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January 2023 by Keanna Butler
It’s so funny how my order magically becomes in progress after me leaving & them telling me my PA wasn’t received. As someone who has to call them millions of times through out the day for patients I know it was & the black chick who was helping me was completely rude and needs to learn how to talk to people
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January 2023 by Kristal Silva
Two African girl workers tried snooping through my photos went to another Walgreens without a problem
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December 2022 by Alexandra Bolin
Pharmacy customer service has always been awful. Really got to me this week. Just another place that will get paid regardless of how they take care of people. Can never get help from these people. I have called 6 times this week for assistance and they have failed to answer their phones. No call back besides a robot. When I finally reached someone today, I was just hung up on due to them not hearing me instead of waiting 30 seconds to have me move out of the room I was in to continue speaking to them. I wish people in charge of medicine would actually care for people that need it. Heading down there to figure out my prescription in person and will of course have to drive back and forth till it's ready.
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December 2022 by Erik Jones
The store on East Kimberly Rd has the worst customer service out of any Walgreens I've ever been to. Rude in person and on the phone. Say a prescription is filled over the phone then when I got there it wasnt. I was on hold with them for over a hour today then when someone answered they hung up. After this I will never ever use Walgreens for anything ever again.
