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February 2024 by Seth Schneiderman
Was there a little after 6 when the online hours say the store closes at 7 and they were closed
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February 2024 by Missy A
I usually don't post bad reviews but something needs to be done. I went to have something notarized and was told that the notary was on medical leave and I had to go somewhere else. Why is there only one person? And then was told to fax my papers was 3 dollars the first page and then 1 a page after that. Why so high?
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February 2024 by PyCon7
The woman that's in charge of the mailbox is so difficult. Poor customer service, I was told they don't follow the standards of the other UPS when setting up a mailbox for identification very stupid
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February 2024 by Robert Macdonald
Now those were two unfriendly and cranky ladies working today (Feb 1, 2024). To the point of being downright rude. With so many consistent complaints about the staff there, why doesn't management do something about it???? Hello FedEx!!!
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February 2024 by Victoria Connelly
For the 3rd time, this store closes in the middle of the day…not opening for 45 minutes. I drove specifically to UPs from a distance and was unable to wait. Such poor customer service.
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January 2024 by Sharon Childs
I was helped with kindness and patience. Lady and gentleman both helped me with my return.
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January 2024 by Tugwell1
Rude. Unhelpful. Do everything they can to discouraged you from using their store. Go to a different store.
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January 2024 by Joseph Jimenez
They did good for the amount of people that were there
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January 2024 by Jay Moffitt
The service speed and accuracy was phenomenal
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December 2023 by Jeff Dohrman
Grumpy old lady should NOT be in customer service!!! Had an Amazon return. She charged me $1.07 to throw a small piece of tape on the end of package. Had a similar return at Staples, and they gladly taped the end shut, and made me feel welcome. I WILL NOT be going back to this UPS store!!
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December 2023 by Arnita Hill
People serving people,The older lady is so rude allllll the time. Kindness goes a lone way. Ups in Bettendoff is no better, one of the worker ( shouted out” IIHate Amazon “Again , people serving people. Not for you find another Job with no ppl
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October 2023 by Alyssa B.
The last two times I went they were closed during business hours, for lunch one time and today they state to play catch up they would be closed 1 pm to 230 pm. And they only stay open until 5 pm now as it is. Need to pay their employees more or hire some more!
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October 2023 by Party Gang
Closes at 5pm apparently but show up at 4:20, there's no one there, and doors are locked. Pile up of cars in the parking lot, so many people waiting in their cars.What is the point of having office hours at all?This is the only place nearby we can ship from and now I have a 20 minute ride home for nothing. Wasted gas. Ridiculous.
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October 2023 by Arron Moyer
This UPS store is a joke. I was just in at 3:30pm and the line was out the door. This is the only bad experience I have had. I had a package dropped off there they said it wasn’t there. I had to wait till Monday for the main UPS tell me it was indeed there. Avoid the place if you can. UPS needs to remove them from being part of there network.
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October 2023 by Sharon Shorter
This is my second time being in this store and was treated very disrespectful. I didn't have my package tapes up and the lady there the first time I went told they couldn't Accept my package so I had to go bye tape and bring my package back. And while I was standing there. They wrapped up the white lady and man package without anything being said. So today I went an I was willing to pay for tape but while I was standing there they wrapped up four white people package again without anything being said about tape or charging them. So the man told me I have to pay a dollar for the tapeI said you just wrapped 4 white people package and you didn't charge thHe told me I was package is different and I need to pay a dollarThis was crazy, and I repeated my self in saying you wrapped 4 white people package and I have to payWell, I got my debit card out, and then he's says I'm like you go this time. By this time, I want him to charge so I could go offI will never go back and I will be filing.papers Descrimination pap also I didn't add I was the only black person in the store. The first time and the second time.
