-
August 2024 by Cassandra Ellis
We just ordered a new outdoor sign as well (June '24) and it turned out really good!
We have ordered 2 signs from them now, getting ready to order a 3rd. Their installer, Pat, is awesome. Prices are reasonable and quality is great! )July 2023)
-
August 2024 by Meaghan Tegtmeier
Seriously cannot say enough positive things about this company. They have done a phenomenal job on my signage for my new shop. They never miss a beat, Rob and Pat are just amazing. ? thank you so much! You know I’ll be back for more signage needs. Maybe a trailer wrap next time!
-
May 2024 by Tyler Hoelting
Efficient and affordable. Highly recommend.
-
April 2024 by HANNAH
Easy to work with, and very accommodating! We will be back.
-
February 2024 by John Bogensberger
Rob and his team do awesome work and can handle almost any project! Great customer communication!
-
December 2023 by Sarah Stineman
Rob and his team did it again! So happy with my rebranding!!
-
September 2023 by Jenny Crimmins
Our business sign was damaged due to a storm. Quad City Custom Signs responded very quickly and had our sign fully restored the same day we called. I would highly recommend them for all your signage needs!
-
September 2023 by Kelsey Pisel
Great to work with, fast proofs and production. We love our signs!
-
September 2023 by Ryan Kopf
I recently had an experience with Quad City Custom Signs and wanted to share my thoughts. While I understand the importance of supporting local businesses, I must admit that my encounter left me feeling somewhat disappointed.
I initially reached out to Quad City Custom Signs to place an order, and during our conversation, I was quoted a price that included the credit card processing fee. However, upon reviewing the final invoice, I noticed that a new credit card processing fee had been added. Naturally, I contacted them to address the miscommunication and inquire about the discrepancy.
To my disappointment, the company was unwilling to waive the credit card processing fee, despite acknowledging the misunderstanding. I'm not even certain if they understood the miscommunication that they made.
The initial quote said "3% credit processing fee has been included in the estimate provided. If paying via check, the 3% charge will be removed at time of payment." The line item for the credit card fee showed $0. Which means that, with that text, the credit card fee is included in their item pricing and instead you would receive effectively a 3% cash discount if paying by cash or check, similar to almost every other business with a credit card processing fee, because credit card processing fees are not technically permitted by visa and mastercard unless it is included in prices and you instead offer a "cash discount".
This left me feeling a bit frustrated, especially since I had made my purchasing decision based on the initial quote, including the fee. It would have been greatly appreciated if they had taken responsibility for the miscommunication and made an effort to rectify the situation.
Additionally, I found that Quad City Custom Signs' pricing was already higher compared to online options. As a conscious consumer, I always strive to support local businesses, but the combination of the miscommunication and the price difference with online alternatives made it difficult for me to justify the higher cost.
However, I want to highlight that my disappointment stems primarily from the miscommunication and the lack of willingness to accommodate my request. It's important to note that Quad City Custom Signs has a good reputation in the community, and I believe they have the potential to rectify these issues and provide a better customer experience.
I encourage potential customers to communicate their requirements clearly and ensure that all aspects of the pricing are fully understood before finalizing any transactions with Quad City Custom Signs. Hopefully, my experience was an isolated incident, and others will have a smoother interaction with the company.
While I may not have had the best experience, I still believe in supporting local businesses and recognize the value they bring to our communities. I hope that Quad City Custom Signs takes feedback like mine into account and makes the necessary improvements to enhance their customer service and communication.
Please remember that this review reflects my personal experience, and others may have a different perspective.
-
September 2023 by Kenzie Sims
We recently had two wall designs installed at our office and we were so pleased with the service we received from start to finish. Everything was done in a timely manner and the finished product exceeded our expectations!
Thank you!
-
September 2023 by Jacob Kemelhar
They did some great work for us over at Mercer County High School! Excellent, quick communication. 10/10 would recommend!
-
September 2023 by Laura Engels
I have been working with Rob et al on a larger project where we needed several logo signs, backdrops, and directional signs and signicades made. He and his team have been professional, reliable, and extremely fast in our responses. I highly recommend Rob and his team!
-
September 2023 by Dr. Marisa Baumann
We had a wonderful experience with QC Custom Signs. Rob helped us create the exact ambiance and vision that we were looking for through our sign. He took extra time to research lighting options and put something together that was custom tailored to our wants. We love the end result! Thanks so much! HIGHLY recommend.
-
September 2023 by Mike Springsteen
Rob & Team are great to work with. Went through all the options for us and were very prompt with everything throughout the whole process. From quote to install, they were a pleasure to work with.
-
September 2023 by Katie Smith
So easy to work with, excellent follow up and follow through. We sent them a concept of what we wanted and they executed it perfectly and quickly!