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June 2024 by Addison Farrell
The lady at the counter was extremely nice. Bought merchandise in clearance section, was excited about overall service.
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May 2024 by Devin Jim
Good pet store to go to. I like this place to grab my pet supplies and the employee's are really helpful and nice. I love the selection that they have.
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May 2024 by Christina Roberts
I made a grooming appointment one month in advance, they canceled the day of the appointment 15min before the appointment, after a 20 mile drive, because the dog was Excited, Happy & Playful, they told me the dog was anxious and had anxiety.
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May 2024 by Lindsay Keegan
I will never take my dog here again. First it was his vaccines, which were up-to-date. Then she said my 1yr old puppy was aggressive and lunging at her. My dog has never been aggressive towards anyone. And the last time he was trimes at the moline petoco I had no issue. Then she preceed to say he might be aggressive because he is a rescue. Absolutely not. I am beyond mad. What a waist of my time . I honestly think she just didn't want to cut my dog. This was all ridiculous.
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May 2024 by Bruno Chesher
Looking for automatic litter boxes. Didn't have any
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May 2024 by Mitch Harford
They always have exactly what my pets need and the prices are very fair and sometimes cheaper then other stores.
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April 2024 by Laurie McGrath
I'm not sure if there is enough space here to describe the poor experience I had.
I placed an online order for same day pickup at 8:40AM because they were offering $20 off an $80 purchase. I ordered, got email verification, my bank showed payment processing. I went to pick the order up and they said they did not have an order for me at all. Nothing. Absolutely nothing on their end showing my order. I showed them the confirmation, the order, the email, the bank transaction. I said I ordered online for pick up so I could come in quickly and get out quickly as I was on my lunch hour.
The clerk that was helping was brand new. She asked a coworker for assistance getting into the hand held device to check the order. The clerk that she asked for helped was inattentive and did very little to help. When the clerk could not find the order, she went to talk to the manager in the office. She was of no immediate help either. I said, I ordered and paid for the products, could I just get them off the shelf and be done. They said no even though I had verification of order and payment. She again went to talk to the manager. The manager still did not come out but told her to have ME call customer service. I told the clerk that I was not calling customer service and told her I wanted to talk to the manager myself. The manager did finally come up to speak with me. I told her this was not a "me" problem, it was a PetCo problem and SHE needed to find the resolve, not me. She finally called customer service who said they were having online order software issues. In the meantime another customer came in to pick up their online order. I asked how long ago she placed the order and she said less than 2 hours ago. Her order was there and ready for pickup.
So was it really a software issue??? Could be...but... Customer service finally told her to cancel my original order (which they said they NEVER got so not sure how you can cancel something you never got, right??) They pulled the items in my order off the shelf, rang up the new items, had me pay AGAIN. They needed to add Petco bucks to cover the $20 difference from the online order.
45 minutes later, I was finally able to get out of there. I will NEVER order online again. They had an error and wanted ME to resolve it by calling customer service....NOPE! It took persistence on my part to finally get my products. Most people would have walked out the door and tried to get customer service to help them.
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April 2024 by Jimmie Toothman
It's a run down pet store.
This place used to be great but now it just looks like it's barely clinging to life (much like Kmart did before it shut all stores).
Decent deals from time to time but very old and outdated.
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April 2024 by Jordan Weber
They really care for the fish here.
Also customer service is very friendly and helpful.
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March 2024 by Sarah Gilhofer
I went in to find the best dog collar for my dog for training and barking control and had a great experience with the sales Gal and took her time to find the right product and assisted with fitting the collar for me. Always great service in the Davenport Iowa location and the only store I will get all my pet needs. Thank you all for all your help and professionalism. My Dog Sassy
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March 2024 by Julie Walker
Staff is always very kind and help
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March 2024 by Antonio F
Good enough for a pet store
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March 2024 by Steven Waite
I could find everything that I was looking for. if I could not find something, someone was there to help.
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February 2024 by mindy gardner
When it comes to pets I've purchased from Petco I've loved every one of them. I've seen many to the rainbow bridge after a normal lifetime.
But, DO NOT EVER PURCHASE THEIR CARE PACKAGE FOR A PET.
They took 70.00$ from me without ever giving me anything in return and when I confronted them they tried to force me into a twelve month contract I NEVER SIGNED.
They do take care of the animals but their COMPANY is garbage.
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February 2024 by Just Me
Picked out an amazing crested gecko. The associate was super kind and helpful. She was patient in showing us all the cresties to ensure we picked just the right one! It was actually really nice to talk to someone who was actually educated about the reptiles. I was also very impressed at the quality and variety of reptiles at this store and that they were very well cared for!
