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“I absolutely love working with Ascentra! Unlike some of the big banks, they’re down to earth and they still talk to you as a person. That’s so hard to find these days. It makes a huge difference. Plus, they have many different banking options.”
Open 24 hours
5515 Utica Ridge RdSuite 400, Davenport
Banks
“We ended up, leaving our last bank because of the terrible customer service that we received. We chose to bank with Northwest Bank and trust, and every experience that we have had with them has been amazing. Every employee has been friendly and helpful and kind. We have not experienced the issues that we had to deal with at our last bank. I’m so glad that we chose to bank here.”
“Been hear something like 20 yrsHave had probably the most loans or dam close to the top for cars and trucks etc.The staff is always very welcoming and there for your needs..Great credit union here for life”
“My wife and I deal with several financial institutions in the Quad Cities. Have to say that Ascentra Credit Union is far and away the best experience for us.Hands down better service than any bank.The people that work for Ascentra are willing to help any way thay can when it comes to your financial well-being. Nice talking to people face to face,instead of threw a computer monitor in a room.”
“Just wanted to spot light this staff and customer service is phenomenal. I switch banks for my business account to Fortress and it’s been the best experience I’ve had in a long time. Special thanks to Gabe, Shelby, and Keleka and the entire staff.”
“This has been an amazing experience. I had 2 separate issues with my debit card being hacked and I called and talked Yasmeen. She was able to log into my account with me on the mobile banking app and walk me through the charges. She took my information and researched the issue and called me back within an hour. She found all the details she needed and corrected both issues. She was super professional and did her job extremely well. I wish all interactions with US Bank was a smooth and professional as Yasmeen was today. Please give her the props she deserves. I will be working with this branch and Yasmeen every time in the future.”
“Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,”
“Excellent customer service, the girl who greeted us when we arrived was very attentive and friendly and the girl who served us was very professional and kind, my respects.”
“I used to have trouble with my app, but they recently have upgraded their online banking. It has been a game changer. They have great rates and responsive customer service.”
“I couldn’t find a place to leave this review for Wells Fargo customer service so I’m leaving it on this banks site and hopefully it gets to the lady who helped me on the phone. I ordered DoorDash and they were giving me a really hard time getting a refund so I just called bank customer service instead to request a refund.
Robin in customer service was AWESOME. So bubbly and upbeat on the phone which curbed my bad mood from dealing with terrible customer service reps. She was relatable, and quick to help resolve the issue. Not to mention she apologized I was left hungry with the wrong food even though it’s clearly not her fault. She was more apologetic than the DoorDash reps I was arguing with on the phone. One of the best reps ever I hope she gets a raise and all of the good things in life go to her.”
“I have never meant a rude person at this branch and was able to remove my deceased x husband's name off a account he started as i had to carr of his account. It only took 10 min. I've been with them since sine 98. Very friendly and helpful”
“Wonderful customer experience throughout my process of setting up a complex account. The branch manager was very friendly and helpful, the lobby was clean and welcoming, and the whole experience made me feel like I was at a hometown bank again.”
“DuTrac Community Credit Union is the best bank ever!I called so many times from oversees to get some help with address changes, forgot my password, needed help with some other stuff....all employees I talked to, are more than professional and customer friendly, they are perfect with everything they do!I feel blessed to be a customer of DuTrac Community Credit Union....thanks to all of you guys for being so awesome and always there for me! Thank you so much!I wish you were here in Germany!”
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“I was referred to Lynnette Olson for help with an account I have with First National Bank. She was exceptional in working with me to achieve the outcome I was hoping for. Knowledgeable, efficient, and patient with older adults. I would not hesitate to work with her again.”