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November 2023 by The Auto Hunter!
Great experience here , the employees were great and got me in quick and atmosphere was nice and relaxing! They washed and vacuumed my car better than any car wash in the quad cities !! I definitely will be letting my friends and family know the service and people are great ! I definitely will come back to them for anything I need for my vehicle! ? recommendation!!! ???
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January 2023 by Julio Gallegos
I have taken my vehicles for every maintenance to date to Mercedes Benz because of the great work, transparency, and trust that is given by Alan and Leesha as consultants.
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January 2023 by Steve Smith
Friendly service and vehicle done that day! Courtesy car would be very nice but booked several weeks out.
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January 2023 by Joseph Dye
These guys take such great care of me and my car. I never have to worry about the quality of their work. Thank you.
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January 2023 by Kyle Reifert
Excellent service as always from Alan and the whole staff. I feel confident when leaving the dealership that my car has been in great hands and is operating at its best.
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January 2023 by Jaimes Acri
I wanted to take time to let everyone know that when the unexpected happened, Mercedes helped with the burden. "Allen" the Counter service man was especially professional. Thank you again.
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January 2022 by kathie besser
Great experience getting new tires and an oil change. Allen is very helpful and works hard to make sure everything goes smoothly.
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January 2022 by June Swain
I had a problem with service on my Mercedes. I called Nick Tarpein who listened to my concerns, took responsibility and fixed it immediately. Thank you Nick!Also thanks Brian Nunn for being my go to guy for Mercedes in the QC!
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January 2022 by Randall Tornquist
There was a gap or two in communication that cost them 1 star, otherwise my experience with Mercedes/Smart Luxury Motors was excellent.
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January 2022 by Brian Foy
Our car was done in the time frame given us. We were given a hard copy of details of what was completed and that was explained to us as well. The car was cleaner than when we brought it in.
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January 2022 by Trae Edwards
Personally my experience was terrible. I will never ever get my car fixed or serviced there again. mechanics are sloppy and left engine oil all over the motor my rear door was left open when I went to pick up the vehicle my license plate was damaged not to mention after all of that for a 250 dollar yearly oil change with a car that has 80,000 miles I get up to go to the gas station this morning and my check engine light is on ?
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January 2022 by Tommy Tran
Brianne at Lujack, he is a sale men. He so good to me and every time I need help for my vehicle service and he will send some one to pick up my car and return it.I recommend for some one buy a Mercedes definitely need to see him . First time I was there looking for a car but no one helping me , they was ignoring me seem like I get no money to buy a car . I went to Carousel in Iowa and buy it from Tom. And the last one I bought it from Brainne at Lujack . But I like Tom at Carousel too.
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January 2022 by Jaimie Johnson
Bought a 2020 GLS450. The internet available is horrible , it is through AT&T however I had AT&T in a Cadillac and it worked wonderfully which leads me to believe it is the Mercedes software. My screen that controls AC/Heat radio freezes at times and nothing will work . The Mercedes Me app doesn’t work half the time and is the only way to remote start the car. When you call for scheduled maintenance they have no idea how long your appointment will take and cannot schedule a loner vehicle, this is a call center for 7 dealerships and when you tell them it’s a Mercedes they have zero answers for you. All in all it is definitely not a luxury car experience.
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January 2022 by Colin DeMarlie
Great car buying experience! Linda was our sales person and was fabulous! She explained everything to us and made sure we were completely satisfied!
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January 2022 by Dawn Moser
Allan always sees that my car receives good service. I’m very pleased with the customer service at this dealership. I love the valet service, always a great experience.!
