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February 2024 by B Jackson
I took my car to Smart Body Shop in February 2024, a 2022 Lexus IS 300 Eminent White. My car had damage from road debris and had scratches and scrapes on the front bumper in the front lower middle, front lower right, and some of the bottom of the bumper lip. Tom Brennan was the advisor at Smart Body Shop who took care of me.The body shop did a very nice job on my car. Having been a body shop employee, a detailer, and being OCD about my car, I am a very difficult customer to please or impress. I know what to look for and how. I was pleasantly surprised and impressed by the work this shop did. I can’t even tell that anything touched the bumper. The blending was done well, the body lines are good, and nothing additional was damaged during the work. The car was returned to me clean and complete, and it was done sooner than I expected. I was also able to pick my car up at 5:30 on a Friday, which was awesome. Tom Brennan and the staff took good care of me. Thank you to the team for treating my car as I would have treated another’s, I very much appreciate it. I would recommend this shop to others.
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December 2023 by Nick Brown
Terrible experience. My car has been in their shop for almost 3 weeks and I have not received a single update. I have called multiple times, and they do not answer their phones and do not respond back to voice-mail. I 100% recommend going elsewhere.
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November 2023 by Brody Neitzel
I don’t know why they even have a phone number when they never answer the phone and they never call anybody to update on their vehicles my cars being done date has changed 3 times and I’ve never received a phone call or email from them saying that just having to take time out of my busy schedule to stop and hopefully pick up my car and then getting told it’s not done seriously how professional is that!!
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October 2023 by Anji Stracener-Runge
Very helpful and quick visit AFTER we finally found the correct building/shop area we needed at Smart Auto Shop for an insurance quote. The employees' performance went above my expectations! I wish I could recall her name. She definitely made up for the Tweedles we 1st encountered on this day.*** To the Tweedles--> I'd like to mention a simple, kind gesture after someone asks if, "They're in the right place" for said appt. at your establishment would be; "Which area are you looking for exactly?"... rather than pointing at a door with no intention to help or thumbing a pointed gesture behind you while mumbling. "No, it's over there." would be much more efficient customer service for everyone.Twice there, we'd been shrugged at and shoved off at Smart Kia and onto the next...ACROSS the street (LOL).Initially, there was a service bell my husband rang while waiting for the employee with their back hard turned towards us. Would've been later otherwise. The bell was quickly removed after we walked away ???♀️?.
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September 2023 by BambooMerz Gaming
Zero Stars!Horrible customer service, incomplete work (hail damage repairs)I was originally told my truck would be done in two weeks. I called after two weeks and asked when I could pick it up, I was told it’ll be another 2 weeks. I asked for a loaner and was told they would call my insurance and get one set up and call me back. I never got a call back. My work was not happy I needed more time off and didn’t have a ride to get to work. Again I called in two weeks and asked when I could pick up my truck. I was told it would be 1 more week. After a week I called and I was told 3 more business days. I finally got my truck back after 5 weeks!!! I inspected the vehicle and saw my tailgate door did not receive repairs, it still had dents and paint chipped off. My driver side rear panel did not as well, following the damage to the driver side back door. I had to buy touch up paint to cover up the chipped paint to prevent rust. I’m not happy at all about it. While still inspecting my truck I saw the interior steering wheel and dashboard has paint residue sprayed all over. I have made no attempt to clean because I’m worried I may cause further damage. The only reason I haven’t returned to the shop to address these issues is because of the horrible service I received and I dont want to be without my vehicle for another month!Services: Painting
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September 2023 by Mike Meier
3 stars is for communication. The work there is awesome! Body shop work is awesome, but if you need an answer, you are told to email because it is quicker! 2 voicemails and 2 emails (4 days) took 3 days for an answer. I get "we are all busy and short handed", but that is not acceptable! Staff is very friendly, though
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September 2023 by Patrick Moore
my car has been there for almost a week and many calls from me and my adjuster leaving voice-mails and no response. it doesn't take a week to look over a car and estimate damage. I will update the review once they actually give me a estimate and repair my car
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February 2023 by Jordan Koos
I hit a deer in the fall with my F150. I was told by a previous customer that Smart does high quality work so I took my truck in to get fixed. You can’t even tell the truck has been in a collision. Very happy with their work. Customer service was also top notch. Facilities were also very clean.Service: Body & Trim
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February 2023 by Liu Yunxin
I have never had the idea of killing someone in my whole life. This car dealership is a fraudulent dealership. They charge money and do not repair the car. My car is almost two years old. I have sold sports cars dozens of times. No reason to fix your car.
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February 2023 by Trevor C
Zero stars would be more fitting. Our 2021 seltos was in for repairs from a theft recovery, some body damage and interior damage.Horrible communication from bill ward who conveniently isn’t employed there anymore, and the work completed was done poorly. They charged the insurance company for some repairs and services that they didn’t complete or even begin, charged for parts that weren’t replaced, and left broken glass and trash inside it after charging the insurance company for these parts and services.Don’t use them unless you’re prepared to micromanage them.Insurance Fraud is bad!Bad business ethics is very indicative of the individual’s working at this facility. Stay away from them!Services: Body & Trim
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February 2023 by Lauren Schuch
STAY AWAY from the body shop.The Smart Body Shop had my Audi S4 for a month to paint and install a bumper. And after the long awaited return of my vehicle only to have my bumper sticking out on the passenger side. The saga continues. No communication and parts that were needed from the start weren’t ordered until they had my vehicle for almost 3 weeks. After pushing me off for 3 more weeks to get the parts to do the work.Services: Body & Trim
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November 2022 by Steve Miller
Took 3 months to get my car fixed. Could never get information, when I would call they said they would check on it and never call back. After 2 months they called to say it would be finished in a couple of days, it wasn't finished until another month.Service: Body & Trim
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November 2022 by Lela Schmidt
They were nice people, but the communication there is awful! First, they said they would call me when the car parts were in and I waited three weeks until I called them. Then, when I got my car in, they told me it would take four days. Waited for days and received no kind of update that it was going yo take longer than four days. Each time I would call they would tell me they would give me a call back and then never actually call back. It took over two weeks (16 days) for my car to actually be finished. Again nice people, but wish they could’ve communicated better.
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September 2022 by John Green
Brad the advisor who helped me was professional and courteous !
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September 2022 by Mary Nelson
I brought my car here for body work and they were very helpful in communicating with my insurance company. They did a great job on the car and it was spotless inside and out. I highly recommend them!
