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January 2024 by Jeremy Smock
Was not satisfied with the staff member that helped me process my return. Rude, unfriendly, and acted like they didn’t care. I don’t expect employees to be overly zealous, as their pay usually isn’t great. But you could tell she visibly did not care and wanted everyone to know it.
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January 2024 by Cliff Sexton
Good store lots of good clothes
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January 2024 by Leeann Sanders
They seriously need to hire more workers. Been in line waiting to check out for 25 minutes and more
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January 2024 by Judy Floyd
Penny to expensive
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January 2024 by Bekka Wakenight
I was charged incorrectly charged for a plushie. I thought it would be an easy fix, boy was I wrong. The helpful women upstairs assured me to go downstairs to returns to get the few dollars mistake. As I'm waiting in line I notice every other customer doesn't have just a return, but a problem. So it takes a while.When it's my turn I'm immediately met with rudeness. I say I don't want a gift card of such a small increment I would simply like to return the plushie instead, since they wouldn't offer a cash/credit return, I was met with even more rudeness. I was sent to wait to the side. That's fine.The manager(I think) comes down and she is so confused. Why? I tell her that there's a few more with the same price upstairs in the Disney section on the wall. She says I'm aware of where the clearance is. Okay. She returns and is struggling again. She keeps repeating I don't know how to fix this? I don't know how to fix this? Huh?! She's rushing back and forth between the two registers as they bicker while I'm standing completely silent and confused with my boyfriend. I give him a baffled expression.I'm sent back over to the rude one and she gives me three receipts. Original, the gift card I didn't want that was now cancelled, and the return. Except the return doesn't amount to the original it's missing the amount on the cancelled gift card. I'm assured it's right. She said she did a price change so it's right. Why is there a price change when I wanted a full return for the item I gave back? Why am I being gaslit by this older ruder woman? Why aren't the nice ones in customer service?I left confused and annoyed. I asked for a return and stood completely silent and patient and was met with so much animosity and then refusal to explain why I didn't get a full refund on my purchase that did not even leave the store. From the registers to the customer service desk literally every customer had an issue. This store seems very incompetent. I don't think I'll come here anymore.
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January 2024 by Trish Simmons
Great sales and friendly cashier. Pleasant environment, very festive.
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January 2024 by Jessica Bearre
We don't really do much in here except ride the escalators up and down
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January 2024 by Don K
Not what it use to be
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January 2024 by Rory “Retiredtermite”
Purchased some glasses and picked them up. Ryan the associate that helped me did a great job.
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January 2024 by Dwayne Paul
A nice shopping establishment
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December 2023 by Juan Granja
JCpenney is a good store clean I just wish they can lower on there clearance Merchandise busy place good store to shop
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December 2023 by Seth VanderHorst
Avoid at all cost. The staff were extremely rude made it impossible to do an exchange. Would never recommend this particular JCP
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November 2023 by Aurora Skye
Wow, I was so impressed with the jewelry department. Was will to show, answer any question and made great purchase.
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October 2023 by Brandy Young
Once upon a time. It was the place to go in the mall for new and designer kinda clothes. It just doesn't jump out in displays like it once did... so. It's a hit and miss. On my way into or out of the mall
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October 2023 by Dr. Mohammad Shamsuddoha
Poor collections. But love to see them carrying on business. Please transform your business.