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August 2024 by Denise Mock (PINK)
Thomas & Kevin both were kind, honest and very helpful. They were professional and offered honest, fair advice and services. They saved me money compared to being over-quoted at another garage less than 2wks prior. Provided a service I had flat out been refused at other garage’s. Showed me what was needed & why, what to look for, etc. Highly recommend if you are looking for a shop that takes care of you and your wallet. Will be my go to shop, from now on whenever I’m in the area & I will be recommending them to all my girlfriends working otr with me. It’s hard as a woman taking your vehicle to random garages & actually being taken care of. Great job guys, thanks again!!
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August 2024 by April Smith Cook
I was in town visiting family when my car quit working. I got on the AAA website and found Jack's Brake & Alignment. Their customer service is out of this world. They diagnosed what was wrong and were able to fix my car the same day, as I was leaving to drive back to Indiana the next day. I am recommending them to all my friends that are still local.
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July 2024 by Elizabeth Simpson
They fit us in and completed the service very quickly. We were on a tight time frame and the service was fast, priced at what they quoted and friendly.
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May 2024 by Kyle Finch
Fast friendly people. Will keep using them for all my needs.
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April 2024 by Tom Holtam
Always very friendly and helpful!!
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February 2024 by Daniel Rincon-Perez
Only had to wait an hour before my issue was fixed and I was back on the road. They do good work here.
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November 2023 by Richard Diaz
The guys there are nice, but pricing is definitely more than expected. Went in for brakes, charged about $550. $332 of that was the brake pads alone.Asked about coupons, was told I had to print it out and bring it into the store - I mentioned the fact that the coupons on their website states to "see in store for details." Which it pretty much does say that. I was then told "well I took the $40 diagnostic of inspecting the brakes off which is pretty much a coupon/discount." Btw, I was told that the charge would be taken off if I went ahead with the repair, sooo - no? Not really a discount.Not throwing shade to them; again, they're nice but it's expected with any mechanic shop that you'll be walking out with nearly $600 gone for brake pads.I recommend going on rockauto, buying the brakes for literally an eighth of the price and doing it yourself.I appreciate the time you guys took to do the work, and I'm not knocking the labor - that's understandable and expected. But maybe don't beat around the bush when it comes to someone looking to save a little more.Service: Brakes
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September 2023 by Carl Jorgensen
First time to visit this Jack's auto shop. Much closer to my home than the one River Drive. Had my oil changed in my truck. Very friendly staff upon entering. Covered what needed to be done and they got they went right to it. Very reasonable price as well. Will go back when other repairs are needed as well.
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September 2023 by Tammy Ford
They do a great job
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August 2023 by Robin Sytnik
My car would not start (possible battery issue). Kendrick arrived and quickly set up a charger. However, the issue was bigger than a dead battery. He helped me navigate the AAA IVR system to arrange for a flat bed tow truck. He stayed with me until we were certain that a tow truck would be coming. I was very grateful for his assistance. What a wonderful employee!!
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August 2023 by Jon Farrell
Took my travel trailer here for axel alignment on the advice of my RV dealer. Very easy to work with and professional. Job was finished on time and under estimate.
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May 2023 by Garrett Cox
Do not use jacks break and alignment , I hired them in November 2022 to fix my AC, after receiving my car back from jacks my car would not start, 6 months later and 6 visits later my car still will not start, I spoke with the owner at their river drive branch and he told me to take it to another shop and to have them fix the car, after having the vehicle towed and fixed at Dales service center ( go there instead!) Terry, the person who told me to take it somewhere else , has been dodging my calls and won’t answer me despite hearing from dales service center that Terry had called down there and requested information related to the repairs and diagnostics, Dales was able to fix it during the diagnostic which amazes me since jacks couldn’t fix it throughout several visits lasting more than a week over the past six months, it’s been such a headache and hassle dealing with Jacks that I’m not even going to deal with them anymore since Terry wants to ignore me now, and I’m just going to pay Dales myself. Whatever you do don’t let Jacks break and alignment touch your carServices: Electrical repair
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May 2023 by Dennis Kruse
I want to put a shout out to Justin of JBA Towing this morning. Nice job and very professional.
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May 2023 by Samuel G.
These guys are fast and reliable for smaller, less complex jobs. For any deep, complex jobs that can not be diagnosed within the first or second diagnosis, I'll take my F-150 to a Ford dealership just because I paid for the warranty, I might as well utilize it. Otherwise though, this shop is a go. Especially if you're needing to get it in right away.
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March 2023 by Jennifer Sanders
Went to them for an alignment only. Tried to upsale me for more repairs (struts,sway bar, rear shocks,tie rods, a arms/ball joints) said I only wanted the alignment was told couldn't do it unless other stuff was done first because it would do no good. They wanted to do $2800 in repairs when I came in for a $100 job. Walked out having to pay for an alignment inspection and no alignment. Car is 21 years old winter use only not worth that much money on its own. I just got brand new tires 6 months ago and front ones worn out wrong already and all I wanted was an alignment on the new tires I just bought again so I won't have to replace them in 6 months again.Service: Wheel alignment
