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August 2023 by Jan T.
I've had my prescriptions there for awhile but in short here's my story.....my daughter attempted to take her life and when she was out of the hospital I went to refill her anxiety meds and was told by a tall heavy set white man that the Iowa Governor said they're no longer covered with her plan.....and that it would cost me, which I didn't have the funds so I left upset but did nothing at that time. When I went in a week later after finding out they WERE covered I was told by the same person that he never said that to me. Keep in mind she was without her meds for a week or so. That was the beginning of July. Today I go in to get the meds and the same man was there, I asked to have someone else help me and was told he was to help me because he's an employee in which I said bit zi am a customer......the pharmacy manager, a tall blondish woman was told I had to have him help me. Keep in mind they were NOT busy and there were 3 other people back in the pharmacy that COULD'VE helped me. So yes I walked out not a happy person and have since changed pharmacies. She could've very easily have waited on me but instead sided with him saying he DID NOT say that to me. I've put in major complaints to the higher ups. DO NOT GO TO THIS PHARMACY! I just wonder how many other people he's lied to who really needed their meds. Thanks to those unprofessional people my daughter who has severe anxiety had to go without her medication! Totally unacceptable.
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February 2023 by Bernard Thiergart
Everyone at W Kimberly CVS pharmacy is very nice and helpful.
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September 2022 by Google user
Just a terrible location!!! Never have I had such disrespect from the employees. The main cashier always has an attitude and is very unhelpful. Over half the times I have gone to this location I can never find anyone to help me or check me out, which then forces me to drive across town to use another location. I have tried to make complaints about this and it goes nowhere. Do not use this location, very unprofessional and very Dissatisfied
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August 2022 by Kirsten Bremer
Absolutely rude and I have been nothing but polite when I call and come in, in person. Customer service is trash.
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January 2022 by Marcia W.
I've been filling prescriptions there for years and I've seen how it's gone downhill. The store is poorly stocked and pushes their brand to an excessive degree. But the topper is the pharmacist, who is probably the rudest excuse for a professional I've ever encountered.I'm done with that place!
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January 2022 by Danielle DeFauw-Brooks
Just a terrible location!!! Never have I had such disrespect from the employees. The main cashier always has an attitude and is very unhelpful. Over half the times I have gone to this location I can never find anyone to help me or check me out, which then forces me to drive across town to use another location. I have tried to make complaints about this and it goes nowhere. Do not use this location, very unprofessional and very Dissatisfied
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November 2021 by Beth Fuentes
It was faster than Walgreens and the employees seemed happier
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December 2020 by Jeanette O.
Less than 1 star the "store manager" Cindy, after tracking her down in the store and asking to be checked out she was very rude. She asked for an ID, I gave it to her then she told me to take my mask off. I said I don't feel comfortable doing that. I repeated my DOB instead. She said she refused to sale to me unless I take off my mask. Despite my better judgment, I removed my mask then she said if I want to be rude about i can "get out". By this time she has my money in her hands. I had to ask her to please give me my change. Finally she handed me my change laughed and "have a good day". If Cindy IS the manager of the store at 1655 Kimberly in Iowa I think she should be fired
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July 2018 by Heidi Stanley
Too pricey for my likes and don't care for the way they are choosing to take out certain products so customers can't buy them...alcohol, tobacco, limited dosing of medication...