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May 2024 by Amelia Lick
I normally love boot barn however the last time I was there I didn’t have a good experience at all!! I bought a pair of work boots being told I could bring them back if I didn’t like them, worn them for two days brought them back because they hurt my feet so bad I couldn’t stand it and they would not return them or exchange them so I was stuck with them and had to spend more money to buy another pair. I’m on my feet 10-12 hrs a day walking on concrete.
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May 2024 by DAVID Simms (Guitar Dave)
Great sales staff
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April 2024 by wyman martin
Good selection of boots, both cowboy and work boots.
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April 2024 by Brian Bielke
Nice Store, good selection, but the absolute worst customer service if ever had a Boot store. Only one employee even acknowledged I was in the store. While waiting to check out, every employee left the registers. Left behind about $200 in merchandise.
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February 2024 by Trent Slayden
After 10+ years of using Boot barn I'm very disappointed. I own a business and signed our business up for future discounts on my employees for boots and work apparel. We all got new boots on the same weekend. The boot barn really kept pushing Cody James boots to me but I wasn't impressed with the quality. I asked why he liked them and he said it was their "house brand ". One of my employees ended up purchasing cody James and within 3 weeks the leather has worn through on the toe. He went back to see what could be done and they told him he is too rough on them and wears them too much. They then proceeded to make HIM buy a product that you paint on the toes of your boots. It's very ugly and honestly overpriced. I don't understand why they wouldn't take care of this purchase when it's obviously poor quality leather. ( if it is leather). We won't be going back.
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January 2024 by Cheri Day
Very nice, clean and staff was kind and helpful. Nice inventory and reasonable prices.
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January 2024 by Michael Bell
The selection is great. However, I was disappointed by the service. To be clear, no one treated us poorly. However, with a name like “Boot Barn,” I went here expecting to have my son professionally fitted for boots. (He’s only 3, so he doesn’t really know how a boot should fit, and I’ve never owned a pair of cowboy boots, so I don’t really know anything about how they should fit either.) Instead of having a knowledgeable person come over and use the foot measurement tool to figure out what size was probably best for my son, we were told by the person helping us that “those things are confusing,” and she tried to tell us what size to buy by watching our son walk in them. Not a bad idea, but he’s only 3. What if he just felt like walking funny for the heck of it? So after she left, I flipped the foot measurement thing over, read the instructions on the bottom and tried to use it myself. I think I *maybe* did it correctly. But the whole reason I went to the store (a 45-minute drive) was to have my son fitted so Santa would know what size to give him for Christmas. I didn’t expect to be doing the fitting myself. When I left the store, I kind of felt like I was taking a bit of a guess on what size of boots Santa should bring.
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December 2023 by Aleesha Danielson
The manager was very rude and disrespectful, until she realized my boyfriend is a renowned rodeo rider. Then felt it okay to help us.
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November 2023 by Travis S. (Travisimo)
My first western boot purchase was in November of 2023 and the very helpful staff at Boot Barn made the experience absolutely successful. They were very knowledgeable but never pushy, and they have a decent rewards program as well. I have gone back a couple of times already to also check out their great selection of apparel. Their hours are good too with earlier than expected opening times compared to other stores.
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November 2023 by Sean OBrien
Clean store, friendly staff
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November 2023 by Chris Mees
Love it
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November 2023 by Ben Adams
Can't leave review about product on website even after contacting them. Purchased a pair of Cody James boots a few weeks ago. First day of wearing boots and the stitching on the inside rubbed leg raw. Was able to take care of stitching but is a huge design flaw. Gave boots time to break in some thinking they would get better and they did not. Boots are extremely uncomfortable and have already failed in the heel. Due to stores return policy can't do anything about it so now have to find another pair of boots due to wasting money on these. Feel like company needs to stand behind quality of boots they sell especially for the price.
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October 2023 by Matthew Bromeland
My wife had a very helpful employee with finding sale merchandise.
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October 2023 by Stefania Luke
On the pricey side for foreign clothes
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October 2023 by Mr. Road Warrior
Very knowledgeable and helpful staff,coming back to get a stetson.
