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December 2023 by Jenny Nixon
Worst customer service I have ever experience.
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November 2023 by Zachery Clain
Worst customer service goes to you year after year!!!!!
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October 2023 by Robert Evans
Friendly service and prompt service
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September 2023 by Merle Bowers
This is my first year with Amerigas. So far so good. Keep it up.
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May 2023 by John Venhorst
Send out fraudulent postcards advertising better deals than they actually give you. Sent an advertisement stating up to $250 rebate. When I ordered, I verifired that I ordered enough to get the $250 rebate. When I applied for the rebate they only would give $100. Called them 5 times and asked them to fix the issue prior to posting this. When you place your original order you get to talk to a U.S. call center. After that, they transfer you to a foreign call center that keeps putting you on hold then hanging up on you after 5 to 10 minutes on hold. I would give 0 stars if I could. Very dissatisfied.
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May 2023 by Colleen Adrian
The driver and delivery are great!The accounting department sucks!
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April 2023 by Donnie Urban Jr
They have the best drivers. 100% The guy that was in davenport rally was awesome. You have my business!!!!
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January 2023 by Faith Fahrenkrog
They dont deserve any stars but you cant review without something. So one star even though they should be shut down. Worst company to deal with. All they do is lie and steal your money. First, they charged me for fuel put in another person's tank because they didn't check which tank they were delivering to. Then after paying an emergency 24 hour delivery fee, to the cost of $300, they never delivered the fuel. 5 days later after unfulfilled promises and bunch of run around, I physically knocked on the local offices door and requested my fuel as it was -35° and we were completely out. The drivers said my order had never been forwarded by the call center. They had already pulled the money for the gas and the emergency fee out of my account. The drivers delivered my fuel right then and there and said the call centernis a total joke. I requested my emergency fee to be refunded and amerigas said they never applied it but took my $300 out of my account already. They will continually lie to you and steal money any chance they get. Don't use this company. They don't care about the customer at all..
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January 2023 by Danny Kincaid
This company is garbage now. Customer service blows and the company is a scam. Beware
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December 2022 by Lexi B.
Wish I could put zero stars! PLEASE READ! Amerigas Propane's customer service is horrible, void of sympathy, and outright negligent of their customers' safety. In single degree weather, my 88 year old grandma was forced to live without heat in her home for over TWO WEEKS because of a mistake Amerigas made on their end. She paid over two weeks ago with her card over the phone (phone calls are recorded for quality assurance) and they CONFIRMED that the transaction was authorized, scheduled a delivery for the following week, then never showed up. She called to see what was going on and they told her she still needed to pay before they made a delivery--payment she already provided for them! They asked us to get proof from her bank that she made the payment and then to email it to their customer support email address. The bank told us that the card payment successfully authorized, the funds were available, but the company had dropped the charge for some reason. Once we had the proof, we called Amerigas again and asked them to review the email I had sent. They said that they saw the email but kept talking over us to say that they have no record of the payment. We asked them to listen to the phone recording from her call when she paid, but they said they couldn't and transferred us to a supervisor. We had to explain the entire situation again because they didn't communicate any of it to her. She then told us that she couldn't review the recording either! I asked her who has the authority to listen to them, but she couldn't tell me and said they don't do that. After being hung up on, I had to call yet again and explain everything yet again, and they ended up hanging up on me too AFTER HOURS, so I wouldn't be able to contact them until the next day. So I called the emergency line because my grandmother, recovering from pneumonia, was freezing her butt off in her trailer and needed help right away. But they wanted $300 extra to deliver the propane within a few days! If they had done what they were supposed to and processed her payment two weeks before this and hadn't cancelled her order, there would have been no need to expedite the delivery. The lady on the emergency line said they were unable to do anything and said I could call the delivery department in the morning. The next day, I contacted another propane company to see how soon they would be able to deliver a new propane tank and start service with them, but they required Amerigas to remove their tank first. I asked Amerigas how soon they could get out to remove her tank so that we could switch providers, and they kept avoiding my question, talking over me again, saying that they are putting in a new order. Finally they shut up long enough for me to demand a time frame during our emergency and they said, "Oh, next year." We are two weeks away from the new year, so she could have said two weeks, but her wording made it obvious it might be two weeks or more realistically much longer!Pictures include the rest of the story:
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February 2021 by Kayla Lerma
Letting a family with children go without propane in negative temperatures for weeks! Pushed delivery date back without telling us and now we are on the bottom of the delivery schedule. TERRIBLE COMPANY!!
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May 2020 by Connie Reese
When I became a widow, I started to look for ways to save $. Found out Amerigas was and is charging $1.00 more a gallon for LP than Eastern Iowa and FS. Asked why. Was told they are so safety conscious. Yet I get my new tank and my regulators were many years outdated. So, way expensive and don’t keep me safe by changing regulators. Yes, I switched. They said they are going to charge me like $69.00 to pick up their tank. Not Surprised. Yes they always filled my tank when needed.
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April 2019 by Bill Minas
Very professional and courteous whenever I call.
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March 2019 by Brianna Cornwell
Quick service after request to have our tank filled. Tabitha in the office is very helpful and our driver Calvin is always in a good mood!
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September 2018 by Mary Jane Fox
Good service!
