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“The mechanics know wht they are doing we have 3 vehicles we been taking there for yrs and have never had an issue with them and they are pretty fast about getting things done..”
“These folks were true professionals from the start. Thorough estimate, good communication and friendly.I chose to have insurance go through them for the repair. As a result, they called when they were ready, I dropped off the van, got a call about a week later and we were done!The repair looks great. I hope we never need their services again, but I will certainly seek them out if we do. Highly recommend.Services: Painting”
“Luke had a car come in to Shottenkirk that I had test driven the same model before. I had settled on another model that was due to arrive in November. Luke remembered how much that I liked the safety features and comfort of the Kia Forte. Luke contacted me to see if I would like to take another look at Forte, because he had one on the lot. I was overjoyed. It was like Luke read my mind. I told Luke to hold it for me, and we made plans to buy the car. In preparation, Luke had all of the financing, detailing and aftermarket work completed before we arrived. The sale process was seamless and perfect. We couldn't be any happier with the experience. It was no less than great!”
“If you want your vehicle in good hands and to be treated respectfully and kindly, visit the folks at Dravis. Randy and his team are not only incredibly knowledgeable and experienced diesel techs, but they’re also incredibly friendly and helpful. They’ve gained another loyal, local customer. Thanks Randy & Team!”
“I just bought a used 6x12 trailer from them and can't be more pleased with my experience. Wonderful friendly people I'm glad I met them and will always send them more business.”
“As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then have gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!”
“This is a review of their service department. I was from Burlington and go back frequently. Had a great experience last month with regular service and saw a service bulletin for a high-voltage fuse inspection that was needed. Joel set me up for an inspection 2 weeks in advance but the part would probably need to be ordered. Showed up and Joel and Taylor took great care and when the technician saw I was one of the cars that needed the replacement doublechecked and found the part had came in, went ahead and installed it saving me another trip.I purchased my Optima from Shottenkirk in Quincy and great to know they have the same great service at both locations.”
“I took my car here a month or so ago to get the paint and door fixed and Travis did a fantastic job! He made it completely affordable and stuck with his estimate. My car looked like it was never damaged when he was finished with it.”
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“I've had all my vehicles serviced and repaired at Washburne Repair for several years and couldn't be happier with the work they have done each and every time. The owner and other mechanics are skilled, honest and believe in doing a job the right way at a very fair price. Would highly recommend this company!”